IP Telephony and Phones

Hello, Is there is a way to update / modify in bulk the Description, Alerting Name and ASCII Alerting Name of many directory numbers?   

Hi,so we have a switchboard in production and the DN is getting forwarded to CUCA call handler. There is a scheduled forwarding working at the moment i.e transfer the calls to 1234 at 6.30pm etc. I am unable to figure out how this is set up. I am una...

hihi, I'm new.I have a problem with a CISCO 7811 no CUCM phone. Yesterday I updated the firmware to the "sip78xx.12-0-1-11" version because with the previous version when I connected via WEB I could not modify any data.After loading this firmware, ho...

I called Safeway in the U.S. today, and their initial hold music was familiar, but not Opus 1. Then when an agent put me on hold again, it was Opus 1. So it seemed to be Cisco telephony, but a different track. Is there a track list available somewher...

I have 1 remote office running on an MPLS at 30MBPS connection speed. This past week out of the blue the phone have started to randomly miss keep alive TCP packets, and failover/re-register. Nothing has changed at this location for the network, no ne...

When we do a TDR test on a cisco phone we are getting C and D as open. When we plug in a different device we get normal on all pairs. Do TDR tests work on cisco phones?   

Have new Cisco CP-8861 phones. I would like to update the firmware so that I can set them up with our VOIP service. Unfortunately in their current form I can't seem to access a web GUI and I have been unable to setup a tftp server with an xml config ...

hi I have FXS interfaces to which analog phones are connected, I would like to configure the FXS to be able to give the time to analog phones automatically. thank you.

Dear All, I have a unique issue, where if agent received call through UCCX, call log is not appear in phone directories. But, if direct call from user to agent extension, call log is appear in phone directories.note: agent using CP-7960G When an agen...