IP Telephony and Phones

I have an issue assigning a service URL to a 6945. The service works great via the same phone.The issue is when I create a phone template with a service URL as the 2nd,3rd or 4th line on the phone. The phone completely hangs, you can see the button b...

I have a user who is a manager that wants her calls forwarded to her assistant if she doesn't answer then forwarded back to her voicemail if her assistant doesn't answer.  Both users are in cucm and both have a unity connection voicemail profile.  Wh...

Hi,I am trying to detele a CSS which is no longer requested. That's 0 dependancy record showing on CSS, but I couldn't delete it and saw the following error message on CUCM.=======================================Delete failed. The pkid column in the ...

Hi All,I have a problem where users are getting calls on their IP phones saying 911. These are coming from the analog lines located on the FXO ports installed on their 3825 that we use to route 911 calls. I ran a debug (debug voice ccapi inout) and c...

Hello, I'd like to change the way my publisher is listed on the server configuration page of a CallManager cluster.  I will not be actually changing the name or IP address of the server.  I just want it listed by IP instead of name, so I can avoide D...

Hello all,I am having Cisco 9951 with camera confiugred in CUCM 8.6.I can make video calls between two 9951 but i cant make video conference. As soon as i initiate video conference between three users my video disappear & it shifts to audio conferenc...

I have a SIP trunk that is setup on CCM 8.6.2aSU2 and it has two destinations defined and have a couple of questions, I am hoping someone can answer.1. How does Call Manager decide which destination to send a call to?2, How can I monitor the destinat...

Hi All,I'm currently setting up a CME with SIP (8961) and SCCP (7945) phones. There are two CME one primary and other is secondary.For SCCPFailover to secondary CME is goodRe-registered to primary router is good as wellFor SIP (The Problem)Some SIP p...

So, we have a 4507 switch which is the dhcp server for our network. We have a mixture of Cisco & 3rd party handsets on our SIP phone system. This is a flat network in one VLAN. Our 3rd party handsets & all PC's can get DHCP with no problem at all. Al...

                   Hi when we do a call forward (CFwdAl) to another number how can we also allow the voicemail to be included in the call forward.  Currently if I transfer all my calls with CFwdAll and the person taking my calls is out for a moment t...