Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello,CUCM version 7.1.5I have setup a hunt pilot with a hunt list and 2 line groups, where the first line group broadcasts on 3 phones and then when it rings out and goes to the second line group it rings on the one phone and then automatically hang...
Using CUCME and CUE - looking for a way to have calls that come in from a specific hunt group to ring a distinct/unique ring on phones which are members of said hunt group.Example:Call comes in from PSTN, hits an AA. Pressing "7" at the AA sends the ...
I am a fairly unique situation here and would love to get some advice. We are consolidating and upgrading a multi-cluster install still on CCM 4.x to a single cluster UC on UCS 8.6. There are three major cities involved, each city will retain dual su...
Hello Experts - We are running Unity Connection 8.5. I know where to change the message playback order for individual users, is there a way to change the default settings for the whole system for message playback order for new mess...
We have 5 servers and 1 dedicated bridge server .NOTE: This is a parralel upgrade and the new UCS enviroment will be Isolated.Do we need to bridge all the CUCM servers one at time using this process belowBuild 7.1.5 on Bridge same IP and Hostname for...
Hi, We are currently running a single UC cluster containing CUCM 8.x (pub/sub), UCCX HA 8.x, CUP 8.6.4, and CUC 8.5. The cluster is integrated with AD via LDAP for authentication/user consistancy purposes. We have recently been tasked with designing ...
Hi,I need only Unified Business Attendant Console. Is it possible to install them in Receptionist Desktop that meets hardware/software requirements of attendant?Or do i have to install a dedicated Server and follow server-client arquitecture ?ThanksB...
I'm trying to streamline our new user provisioning process. I was wondering if it's possible to automatically add new synchronized LDAP users to specfiic user groups/roles in CUCM. For instance, all our users are "Standard CCM End Users" and "Stand...
We need to configure an analog phone that is connected to an FXS card on a cisco 2911 gateway to automatically dial an extensionwhen it goes off hook.Can this be done this way??
Hi,I am just deploying my first voice gateway using IOS 15 and experiencing something unusal which I am not sure if its due to a change in some default config..When a user dials a number using a 9 prefix for outbound call i.e 902071234567 when the ca...
Good day All,I am having an issue with several Call Centers Agents within ma company mutting the calls by pressing the mute button while talking to Customers on Outbound Calls.I am looking for a way to disable totally the functionality of the "mute" ...
Hi, Acessing in CDR: System Report > Traffic > Summary by ExtensionI ´m trying get the system report of the last month, but I have the follow scenario: - Incoming: The counter is not incrementing in the calls placed;- Internal: The counter is increme...
Hi,We have a customer who has a CUCM 8.5 and a Siemens PBX that have a trunk between them. They are slowly migrating to the CUCM using the BAT and TAPS with dummy MAC addresses. The file is uploaded one day and the user TAPS in the next day to regist...
Trying to get the following working:ephone-dn 120 dual-linenumber 1120label Matt 1120description Mattname Mattmobilitysnr 81XXXXXX1952 delay 0 timeout 10 cfwd-noan 1198snr ring-stopcall-forward noan 1198 timeout 3call-forward busy 1198 primaryno hu...
Hi this is my problem :If user "a" call user "b" ( where user "b" have the Ip phone with CFWA (E164 number)) user "a" hear ringback instead of busy.After 5 ring the user "a" hear reorder tone.Grazie
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