IP Telephony and Phones

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Resolved! Monitoring

Hai ,I am totally new to Contact Center .Just started it .Well I am a little confused with Monitoring .There are 2 kinds of Monitoring ,Supervisor Desktop based and Remote Monitor .what exactly Monitoring means ? Can I hear voice when I do monitoring...

HARISH S by Level 1
  • 2 replies
  • 0 Helpful votes

Hi all,a customer is complaning that a missed call is shown on the phone even if the call has been anwered by someone else using pickup.Is there any way to suppress the missed call in this case? I know that this was impossible in the past, but maybe ...

I have a scenario where I have security that answers an emergency line that is supported by a Cisco 7962. If the power were to go out and the battery back were to fail, I need another option for the emergency line. I need the line to automatically fo...

Hi Networkers,I have installed cucm 7 on vmware workstation (2gb ram and 72 gb hdd) for lab purpose. When I try to root access my cucm, gets the following error," you dont have any linux partitions" and the cmd 'chroot /mnt/sysimage' is not working, ...