IP Telephony and Phones

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Hello all,In a call center environment, A CTI route point is configured to forward the incoming call to voice mail box, when the call center is closed.When the agents try to retrieve the voice mail, they heard  “ ... extension xxxx is not available r...

master002 by Level 1
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Resolved! CUCM config help

Hi All,I have a multi site deployment and I have been asked to implement a solution for our site security. Currently we have different internal security numbers for each site and what I would like to do is have 1 number for all sites that call an ext...

Hi, I have a CME 8.0 with Cisco 6921 and 6941 phones.In some phones (6941) I have configured some fastdial. My problem is that the maximum number of fastdial I can configure on the phones is 24 and I need to add more fastdial.I tried with the num-exp...

We're running CUCM 7.0.2.10000-18We use 4-digit dialing and have created a system of translation patterns, for the purpose of "speed dialing" branches, by mapping 4-digit extensions (main DN for each branch) to a 3-digit number that corrolate with th...