IP Telephony and Phones

Greetings!I've configured intercom for a handful of users (which, btw, was an awful experience)... and I have a couple questions about the operations of it now.First, when someone is on a regular call, the intercom "whispers" over the handset instead...

I've been tasked with developing a plan and set of best practices for performing a network assessment to evaluate a data network before the design and deployment of IP Telephony.  Can anyone direct me to documents, white papers, etc.Thank youDJE

Hi,Bought two new security tokens from Cisco.  Never been used.  Installed the CTL client on a Windows 7 32-bit machine.Launched the client, input CCM8.5.1 details (which connects), I want to update CTL files (I even tried cluster to mixed mode), the...

Hello,I want to have the ability to either call fwd all my second line (currently when I try I get the "that key is not active here" msg)  or make it so my 2nd line is the default line used for outbound calls.  Is this possible?  How? CCM 8.5Thank yo...

Hello,Some users in Unity connection getting dead air when they log in there VM, it was working till today, checked profiles, same as good ones.Thankshasrat

Hi All,One of the guys at work has been trying and complete the following tasks, but so far no luck.  Wondering if anyone has been able to get this to work..http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_configuration_example09186a008...

Hi,We provide helpdesk services for our customers. Our customers all have their own helpdesknumber that they use to call us.Up until now every helpdesk employee had several shared octolines on his/her phone, one for each customer (and also matching a...

I have a sporadic issue with 9971s where internal/external inbound or outbound calls when answered are automatically put on hold.  Has anyone experiences something like this.  CUCM is 8.0.3.21900 and Firmware is 9.2(1)Manish

hi,I have third party IVR(altitude) which is intergated with Cisco CCM via sip trunk .When i transfer the call to any pstn number.I receive one ring.When i transfer the call to internal extension it works.Any body have similiar issue beforeThanks

hi,I got a problem about mgcp GW and CUCM routing.E1*2 DID------MGCP GW---------CUCMall the ip phone are registered to the CUCM, and it is always ok for outbound calls from the ip phone to PSTN.but when the PSTN call the DID numbers , sometimes ok an...

Dear All,Greetings!!We have upgraded the CME IOS from 15.2(1)T to 15.2(2)T, after upgrade the IOS the CME version also updated to 9.0 and all are working fine except CUE gui webpage. When upgrade the IOS or cue version we need to update the GUI files...

Hello guys!     I have a client that needs to renew its Smartnet 8x5xNBD maintenance contract for the following part numbers:1. CON-SNT-MCS782CM2. CON-SNT-MCS782UC The situation is that these part numbers no longer appear in the Dynamic Configurator ...