IP Telephony and Phones

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Hi allHas anyone else come across this? An outbound call to an invalid number across a SIP trunk returns ringing rather than number unobtainable.Gateway is configured in Callmanager as a SIP trunk, config is simple and provided by the line provider w...

a.leahy by Level 1
  • 1741 Views
  • 2 replies
  • 0 Helpful votes

I have a Call Center with about 20 seats all using Cisco 7942's with Plantronics CS55 Wireless headsets.  They all work fine!  As of about two weeks ago...any new phone I add with a CS55 the "auto answer hookswitch feature" does not work.  These phon...

Joe Price by Level 1
  • 5820 Views
  • 7 replies
  • 0 Helpful votes

Hi all,We have recently lost our entire VM platform, and have at the same time realised that through error or misfortune, we are missing all our instalation discs.Does anyone have, or know of somewhere I can get hold of a copy of the installation dis...

parkinj02 by Level 1
  • 339 Views
  • 2 replies
  • 0 Helpful votes

Cisco Unified Communications Manager Attendant Console - when clicking the icon the login screen comes up and we put in the details but the console doesnt appear on screen i have tried it on windoes XP and 7 also tried older version of java.Also rese...

andy_4578 by Level 1
  • 1100 Views
  • 5 replies
  • 0 Helpful votes

I have formed a SFTP server to backup the configurations of the Cisco Call Manager Version 6, and have formed a name of user and password for the Call manager. In the Call manager I have formed the following thing:Disaster Recovery System / Backup / ...

Hello forum,I'm having an issue with a cue module.Let me describe the scenario:I have two CUCM clusters in release 6, connected through an intercluster trunk.When I  place a call from a phone in site A on cluster A to a CUE located on the same cluste...

Resolved! UC540 busy issue

I have recently installed a UC540 at a customers site.The fault is half the calls between extensions and from external carrier goto busy when the phone is not in use.I have attached a copy of the ccapi trace which cause 17 being returned.I'm currentl...

ashleyisa by Level 1
  • 631 Views
  • 3 replies
  • 0 Helpful votes

     Have a Enterprise attendant console with CUCM 8.0 and a sip trunk to Exchange UM2010.When the operator transfers a call to an intended Extension. If the extension isn't answered and is diverted to voicemail (ExchangeUM)The message they get is "T...

pcromwell by Level 3
  • 362 Views
  • 2 replies
  • 0 Helpful votes

Hello Experts,The Route Point and all CTI ports are registered but a strang tone is heard when we dial the TAPS number. Could you please listen to the attached tone and let me know what I am missing.Thanks,MK

I have followed the CCO docs to integrate an Avaya S8700 via QSIG PRI to UCM. I have Unity 5.0 integrated via SCCP but cannot get MWI accross the QSIG PRI to work. Besides the UCM Service parameters noted in the docs, are there any other parameters...