Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I'm seeing a strange issue with CAD 7.01, if a agent is logged out but doesn't close out the program, and the server reboot or CRS engine is restarted the agent gets set back to Not Read instead of staying logged out. This may be a feature but I'm n...
I ran into an issue where 7961 and 7941 phones are unable to register to ccme router 2811, looks like a .tlv file that begins with CTLSEP is missing at the cme router.Tried to factory reset the phone, installed various IOS images on the 2811 but stil...
Hello,I would like to be able to listen to MOH that is playing on the phone system by dialing an extension. I have many customers asking me for this feature and I have seen on the the UC500.com site blogs that some people have been able to accomplis...
We recently got these phones in our office and can't get the headsets to work. There is no one designated ino our office as an administrator and I want to know if there is a setting I need to change on my phone so that the headset will work. Any ass...
If someone could help me with an seemingly odd issue I'm having, I'd appreciate it. What I have are three line groups that coorespond to 3 Hunt Lists. These are used for tiering our IT Operations group. The Hunt Pilot that coordinates all this have a...
HelloI Have a CUCM 8 Cluster Over WAN network.A lot of of Phones are registered in the publisher CM on HQ then this phones donload the firmware 9.0.3 that I upgraded in publisher.But a lot of phones are registered in subcriber CM and this phone Can't...
Hi,Currently I have a problem with 2 Faxes connected to ATA. Both Faxes were working fine but suddenly they begun malfuctioning for receiving and sendingfaxes.I attach a debug file for receiving on DID 9859 -(ext 1436.)I hope any of you can tell me ...
Hello All,I need someone who is patient enough to explain this to me. I tried to read through the threads before posting my question but it looks like I don't seem to find an answer for my question. Could someone please explain to me how CER is going...
We have a number of DID's associated with a PRI at one of our sites. These are assigned to internal DNs with translation patterns. Calls coming into these DID's work fine.I have one customer at a second office who tried to forward calls to their DI...
Hello guys,I have installed CCM version 4.2(1) but now I need to upgrade it to 4.2(3). I tried to install a patch 4.2(3)sr4a and an error pops up: Call Manager not 4.2(3). This patch is for version 4.2(3). (something like that). Any ideas? Is it poss...
HelloWhen I add a phone across the WAN onto a conference call the quality is terrible. I did a show sccp conn on the router but do not know what to look for. Any idea what could be causing the poor quality? tnks!67519491 67166757 conf send...
Is there a way to tell a port (eth1/1) on a Nexus 7010 to trust dscp? Normally for Unity/CallManager/IOS Voice Gateways I put a “mls qos trust dscp” on the those interface. What is Nexus equivalent?
Hello, I am trying to schedule a daily job using the bulk provisioning service.The job is based on a device pool query and only logs out any users that were logged into the phones.I schedule the job for a later time and then go to job scheduler and m...
Hello, All,I've configured offramp fax on voice gateway (ISR 3825), but it does't work. When I send a mail to fax gateway, I recive an error messages "5.3.0 smtp; 554 5.3.0 An unknown error occurred> #SMTP#..."On debug information I see that gateway ...
Customer has a Nortel Option #81 running release 5.1.5 {I haven't confirmed if they have it licenced for QSIG} however, if I have CUCM 7.1.3 do you know if I can use a SIP trunk between and have a Cisco IP set use the Call Pilot vocie mail and have M...
