Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hello,This issue just started happening last week. In our office when one of our employees receives on a call on their extension, say extension A, a separate user, on extension B is also receiving the same call. I have checked in CUCM and each users ...
We have 3 guys that handle the helpdesk calls. When a call comes in, it rings a hunt group number. The 3 guys desk phones are in the hunt group. With RDP, there cell phones also ring.What I noticed is that if someone presses ignore call on the cell ...
We have 3 guys that handle the helpdesk calls. When a call comes in, it rings a hunt group number. The 3 guys desk phones are in the hunt group. With RDP, there cell phones also ring.What I noticed is that if someone presses ignore call on the cell ...
Hello, We have Alcatel PBX and Cisco CUCM. Recently I have terminated PRI to Cisco VG, which was terminated on Alcatel earlier. My plan was to route Alcatel PSTN call via CUCM. However when I try to make a PSTN call from Alcatel phone I get ' Un allo...
Hi,I have a scenario that is driving me crazy.When I associate Phones and Device Profiles to Users, these associated phones stop receiving calls (but can make them).I've check the partitions and CSSs and all seems fine.Hard reset didnt solve the issu...
Hello, When a calls come in after hours, it gets our greeting and gives the caller an option to select zero or an extension. If they select zero, it goes to the main operator and they are able to leave a message. If they instead select another extens...
I AM FACING A REGISTRATION PROBLEMS WITH MY DX 650 IP PHONE I HAVE PALO ALTO FIREWALL BETWEEN CUCM SERVER AND IP PHONES WHILE CAPTURING LOGS I FOUND THAT FIREWALL IS SENDING TCP (RST/ACK) MESSAGE. ALL MY 8811 IP PHONE GOT REGISTERED BUT NOT 650.
Hi,Does anyone on here use the UK provider "Gamma" for SIP trunking, and if so have they managed to get diverted calls from call forward or single number reach, to display the original calling party? By which I mean if I call from my mobile to a DD...
Does anyone know of a way for end users to block unwanted calls from their phone? I know there are multiple ways to block calls in Call Manager and in the router, but what I am looking for is something the end user could easily control at the phone ...
Hi folks, got a situation here that maybe someone has ran across.Just recently we have switched over to 100% VoIP and got rid of our PBX system. We now have our old fire alarms running on VG224's which are for the most part running fine. These have b...
Hey All, I am having this weird issue that came into the queue today. The customer is saying (and i saw an example myself) that when she gets a phone call and places it on hold then puts the handset down, the phone starts ringing again. I replaced t...
Greetings everyone, what is the best method to move from CUCM v8.6 which is hosted on MSC to CUCM v11.5 which is hosted on vmware ESXI USC. I tried using Recovery and Restore and got an error while restoring it to v11.5.Tried export and import by bu...
Hello TeamPlease I need your help. About 2 months now, incoming calls no longer reach the IP phones on configured extension. Outgoing calls work perfect. And internal communication works fine. Line can be heard ringing from caller side but does not r...
Hello All, Our organization does a upgrade every 2 years and we will be going to CUCM 14 in 2021 Just trying to plan for the future as we are now dealing with the current list of phones being deprecated. I am currently switching the 7942 and 7962 SCC...
Hi AllCan you restart Cisco Tomcat service on CUCM without any impact to users?cheers
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