IP Telephony and Phones

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We currently use Cisco Unity Express 4.0. Can we force callers to wait in queue for an allotted amount of time even though agents (or lesser skilled agents) may be available? How can we do that? With the Script Editor?

clovern by Beginner
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Hello All,I have installed and configured Presence 6.0.5 with CUCM 6.1.4.I have connected a Personal Communicator and controls devices, access unity, and also works as a phone if needed, all but presence. I see the error in Help - Server Status, and ...

mcecilia by Beginner
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I ran into a bit of a strange issue. We had a few people leave recently. I delete the phone # then purge the phone from Call Manager 7. So I get a call from our local support saying one of the people I deleted still shows on a phone. So I look at the...

nixon1234 by Beginner
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If you have a H323 GW and only require G729 to be used e.g pign across a WAN do you really need any of the following?voice class codec 2 codec preference 1 g729r8 codec preference 2 g729br8 codec preference 3 g711ulawSince the default per dial-peer i...

iptuser55 by Frequent Contributor
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Hi guys,Im having a problem on CCM 5.1 at the moment with phones and DST. The first generation phones have not updated the DST and are still an hour ahead, whereas the later phones have updated ok. The platform time is correct, as is the date time ...

carlnewton by Participant
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