IP Telephony and Phones

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Hello,I am running CRS 4.5 (2) and have about 4 Q's setup for different people. There are several people that can take calls from multiple Q's. When they hit their reports button in the Agent desktop software and go to skills statistics reports it br...

gmorrow by Level 1
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  • 4 replies
  • 0 Helpful votes

Resolved! Phone Call History

I usually don't post, but I have a customer asking me a question that I can't find an answer to.The customer has 7962 phones, and is asking a 2 part question; can the call history size be increased, and if so what the upper limit is.Any help would be...

I was wondering if I could get everyone's opinion on the advantages of using a full deployment of Extension mobility vs a full deployment of hard phones. Our company has been rolling out each of its sites as EM. However I do not believe everything ne...

dvanzee by Level 2
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  • 3 replies
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Resolved! Localization

How do you add a new locale to CallManager 4.3? I have been reading about something called a Locale Installer plug-in, but I can't find it anywhere, all links on the Cisco website are not taking me to it, and the only one that seems to be available ...

refram by Level 3
  • 316 Views
  • 2 replies
  • 0 Helpful votes

Hi to all, I have a UC520 I configure a AA script at the end of the script I need to tranfer the incoming call directly to a VM of a user, so I follow this guide http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979...

a.crippa by Level 1
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  • 3 replies
  • 0 Helpful votes