Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi all,I have a B-acd configured and my agents anwser calls from 7am to 19pm. i would like to play a diferent message saiyng something like, Sory, we just work from 7am to 19pm when customers call out of this time window.Is it possible with B-acd? or...
I created intercom line for a 7970 phone and an IP communicator user.When IPC intercom 7970 phone, after input the 2 digits line number, it took about 6 seconds to ring and activate speaker on 7970.However, when 7970 intercom IPC, it works ASAP.Any i...
Hello everybody,I have an issue to solve regarding an IP telephony problem. My company will send me to France to fix this problem. But most of my knowledge are in routing and switching, I have almost no knowledge in IP telephony ( Theory only). I thi...
Hello,I have the following request from a customer that migrated from an Alcatel Phone system to a CUCM 6.1.2.Is it possible to have a special ringback tone to the calling party if a user is busy and :- at the calling side: having a special ringback ...
I have a broadcast huntgroup in Cucmbe 6.1when one of the users answers the call the other phones in the huntgroup display it as a missed call, is there a way around this?
Hello, we have a mobile PRI (Vodafone) connected to a H.323 gw (2821) in a CCM cluster scenario (version 5.1). When a external user calls the root number of the PRI followed of the internal extension, the call there should be stablished directly. The...
How do you add/change photo in Personal Communicator profile? Right now it is a shadow man.
HI,I have errors in my c2821 gateway that I do not understand. Can somebody please explain this errors to me. I have search around but have not found any answer.200722: Nov 26 13:06:43.961: ISDN Se0/0/1:15 SERROR: process_pri_simple: NO name in GTD20...
Hi all,A customer wishes to be able to forward incoming calls to different voice mail boxes at different times of the day.Is there any way to do this using night-service (a time range determines where call-forward night-service goes?)I tried manually...
Hi! We installed a CUCMBE v6.0 , we put our local timezone (-5)in Date/Time Group , in the phones and server the time is ok , but the time in the cdr files appears with the UTC time. Can it be a bug? Thanks for any help.
How Can I create/modify an extension, but not associate it with a device and have it fwd all calls to another extension.I need this for people going on leave or just old numbers departments do ever want to get rid of.Thanks,Randall
Hi All, I have CME with FXO port and configure call blast script. I have attached configuration in the attachment. when I dial main number, the call hits to voice-port then forward to pots dial peer. But nothing happen and the external phone keeps ri...
Hello,I have a callmanager 6.1.1b running on a customer, i have tried to add a mgcp gateway (2801), when i try to add a vic2-2bri to the gateway and configured the port i'm not able to select the isdn bri protocol, the only option available is not se...
I'm in process of separating a single CM cluster in to two. Is there a way we can find speed dials in each phone by running some SQL queries. In other words I just want to know who has speed dials configured on their phone. Instead of going to each p...
Hello,I have a cisco call manager 6.1.1 i have this call manager connected to a switch and then i have an ip phone connected to the same switch. hence the phones and call manager are on the same lan. i am not able to get the phones registered with th...
