IP Telephony and Phones

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External calls are not redirected correctly

Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...

call forwarding.png
Translator by Community Manager
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Resolved! PRI Cutover advise

Hello,I have been tasked with handling a PRI cutover (we are getting rid of legacy PBX and going with a callmanager solution (with 2811 router with Vic2-2mft T1. I have minimal experience with routers/switches.I understand how to configure the T1 for...


I upload a wav file with the next format:16-bit PCM ,Stereo and sample rates of 48kHz in the section "Music On Hold Server Audio Sources", and select this file in the fields "User Hold MOH Audio Source" and "Network Hold MOH Audio Source" in the pho...

CME Design

I'm wondering if anyone can provide insight to a CME design that I'm building. The main area that I'm trying to find more documentation on and gain additional knowledge involves centralized routing. It looks as if my options are GK, CCM, or possibl...

alubenow by Beginner
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  • 0 Helpful votes

Resolved! CDR Logs Not Logging

I'm looking at a CCM 4.1(3) system and the CDR reports seem to only show calls made to voicemail. Any ideas as to where to start looking into troubleshooting this? There is 1 Gateway listed in the Gateway configuration and this is the h.323 gateway...

Resolved! cleaning up Dial peers

Can someone help me out. I know that the 5184 and 3155 dial peer we are using for fax fxs cards. I don't know what the other Dial peers are for. And I want to clean them up. We just moved to a new location and we just got a PRI. D