IP Telephony and Phones

Does anyone know if running the attendant console software inside of Citrix is supported. I am running call manager 4.1.3 currently. And of course this is a remote site so call control with the software is concerning me when it comes to latency. A...

I'm having a problem with a 7914 expansion module attached to a 7960. There are 2 of these 7960's on the CME router, and my client wants both of these phones to have identical monitor extensions. I configured the first phone without any problems, b...

When going through CDR Analysis and Reporting, timestamps are still 1 hour behind when searching by extension.By doing SQL searches on the CDR database, it looks like the CDR data is timestamped correctly. The server time, and times on all the phones...

I loaded SCCP41.8-2-1ES5S yesterday to resolve some issues with our phones that did not get the correct time after DST. Today while two of our operators where on conversations their 7941g-ge phones rebooted and started upgraded. I was under the imp...

Can anyone provide any guidance as to what Cisco's recommended procedure is for defragging a CCM's drive. I have a customer's publisher running 4.1(3) whose drive is 73% fragmented. It took 5 hours to apply some patches over the weekend. Way longer t...

Hi,MeetingPlace Express 1.2.The customer wants to setup a continuous meeting with no-reserved port but no limit of users joining it. We create a group and change the parameter for this group as per the documentation, and created a zero-port meeting f...

We'd like to start exploring toll-bypass, but we need to add a 1 to the CDR if the gateways local to the call are busy and we need to send it out a long distance trunk.As far as I can tell, the route pattern affects the CDR, but the route list does n...

Hello, I've not been able to find an online explanation for an option in the HL configuration for a Unity LG. There is a check box that says, "For Voice Mail Usage". I've tried accessing the VM pilot with and without it, but do not notice any d...

Is there any way for me to link the Corporate Directory on CCM 4.1 to a Access Database?

Hi guys,we are running our call manager with a dedicated E1 and another 37xx Link to our other site in Germany. Most features work fine now after we set the Hicom to EcmaV2 QSig and changed the routers to ISDN contiguous-bchan.The final hurdle now is...

HiI have many Gateway 1760 with voice ports FXS working with Callmanager v4.2, the protocol used is MGCP. The problem is the following:The FXS don not work because it is in shutdown. Why the interface is in shutdow? It is caused by a bug? It is caus...

I am having problems sending a fax over a satellite link. I can receive faxes over the satellite but I can?t send a fax over the satellite. Below are my configs:Remote locationvoice-port 0/1/3 input gain 10 output attenuation -6 echo-cancel coverag...