IP Telephony and Phones

Need to understand conditions where call setup will bounce to a second FXO port in a Route Group. We had a condition where the primary port in an FXO Route Group for 911 calls was selected, but then hung, never bouncing to the second port. Both ports...

Hi Guys,   I have a hunt pilot that has several hunt list members. I want to limit the concurrent call received by the members up to 3 concurrent call, so the 4th caller will be notified that the line is busy (voice recording). I did some digging, so...

Hi all   I am having a hard time to make rerouting work properly to an international call.   The premise is that we need sometimes to forward calls to an international number we use for Standby. (Everything worked when calling a national mobile phone...

Pulling my hair out. I have a team that wants to play the Standard greeting from a Call Handler, then when Caller Input 1 is selected, they want to play ANOTHER message, and then transfer to an outside # (on-duty cell phone). I get the first 2 parts ...

Hello,   I can not retrieve saved voicemail, new voice mails can be retried no problem    When attempting to play saved messages I get the error The message is not currently available   I have checked that critical services are started, I checked RTM...

we are having an internet office. we need to deploy some phones and routers to that site.   what is the possibility to register the phones and routers in internet office. 

I need to setup a hotline number. Any calls coming in on that number should route to the agents' Cisco phones based on their shift. For ex :Hotline number : 12345Agent1(77777) and Agent2(88888) will pick the calls in morning shiftAgent3(11111) and Ag...

Hi I have a 3925E with Version 15.6(3)M4   I have a server group with 2 connections where one of then goes busy  for no apparent reason. Its not network issue as the failing system is local network, active and can be pinged. Interestingly, the servic...

While I try to fulfill license from a PAK on ELM, I got below error message after entering my CCO credential. "The attempt to connect to the Cisco licensing server failed. Check your internet connectivity and try again later." Anyone knows what will ...

I have a pair of 2911 routers running as HA pair. When I run the commands "sh call active voice" or "sh sip-ua calls", in either routers, there is nothing in the display even though i know there are multiple active calls. I am wondering if that is th...

we are in deployment stage of BE6000H-M4. Client want to upgrade to latest firmware, vmware esxi and UC application.   my question is that which is stable version for cisco custom image for BE6000H-M4 for firmware and esxi. esxi currently it is 6.0. ...

I am trying to add contacts to my personal directory on my CP 8841 VoIP phone, but it is asking me for a UserID and PIN. I work for the US Army and we just got these phone, but was not given this information.