IP Telephony and Phones

I need to setup a hotline number. Any calls coming in on that number should route to the agents' Cisco phones based on their shift. For ex :Hotline number : 12345Agent1(77777) and Agent2(88888) will pick the calls in morning shiftAgent3(11111) and Ag...

Hi I have a 3925E with Version 15.6(3)M4   I have a server group with 2 connections where one of then goes busy  for no apparent reason. Its not network issue as the failing system is local network, active and can be pinged. Interestingly, the servic...

While I try to fulfill license from a PAK on ELM, I got below error message after entering my CCO credential. "The attempt to connect to the Cisco licensing server failed. Check your internet connectivity and try again later." Anyone knows what will ...

I have a pair of 2911 routers running as HA pair. When I run the commands "sh call active voice" or "sh sip-ua calls", in either routers, there is nothing in the display even though i know there are multiple active calls. I am wondering if that is th...

we are in deployment stage of BE6000H-M4. Client want to upgrade to latest firmware, vmware esxi and UC application.   my question is that which is stable version for cisco custom image for BE6000H-M4 for firmware and esxi. esxi currently it is 6.0. ...

I am trying to add contacts to my personal directory on my CP 8841 VoIP phone, but it is asking me for a UserID and PIN. I work for the US Army and we just got these phone, but was not given this information.

I moved a legacy UC 8 cluster to new UCS devices prior to upgrading to 11.5. Publisher came up and worked perfectly normally for calls and admin access. I installed the v3 keys and pre update 1.5 cop while the Subscriber was building. After Sub was b...

we have a AA on Unity that announces something like press 1 for English, 2 for French, 3 for German. Caller makes their selection and the call is transferred to a multi lingual agent in a hunt group. is there any way that the agent can be notified of...

Hello all,     If I read the manual correctly the only thing needed for remote connectivity of an 8851 if the CUCM is configured correctly is for the unit to register to the CUCM at least once on the LAN.  After that you can plug the 8851 into any et...

We have a new setup , where we have  :- 1. Informacast Paging Server in Vlan 10  of Core Switch  ( Paging Server IP : 10.10.10.18 )     ------ Server Vlan SVI IP Address  -  10.10.10.1 (Core Switch 6509 ) 2. IP Phones in Vlan 20 of Access Switches (...

My Company is looking at using Zebra TC51-HC devices loaded with Jabber to replace dedicated bar-code scanners and wifi phones. One issue im seeing is that the Jabber app in speaker mode is horrible/unusable. It appears that the device attempts to ad...

I have an HA UCCX environment and I recently experienced the subscriber UCCX showing in Partial Service.  I drilled down under UCCX Serviceability > Tools > Control Center Network Services and saw that it was the VOIP Monitor Subsystem in out of serv...