Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
I have a scenerio where I have CUCM and Cube via a sip trunk , A sip trunk between the Cube and an asterisk contact center and SIP trunk to an SIP provider for PSTN. I am able to make calls from the provider to the Call center and to the CUCM. But ou...
Hi, We have a Telephony platform linked to different locations across the world via sip trunks, we have a problem with 1 site using an old system (Nortel 1k), I think the sip trunk is configured as it should be, added the normalization script, and ...
Has anyone configured a Q-sys softphone third party SIP device? There isnt much on their site and I found an older DOC that steps us through it, but it will not register. Not much to configure in the APP itself. We have a user and a separate Device s...
Hi Team, I have a question about SIP Trunk Availability. Our customer had a 50 Line SIP Trunk Concurrent with agent Contact Center only about 20 person. On Peak hour, sometimes it's hard to incoming call come in and outgoing. I check the CDR data...
Hi All, I'm experiencing an unusual behavior of CUCM, when we extract a CDR from CUCM we see a Ring duration of 1000 sec or 16 mins also we saw 600 sec or 10 Mins, it means the IP phone was ringing for almost a minute. Now we investigating why this h...
I have a user who used to use a 7970 IP phone, he would use speaker phone at the same time as headset. He could set the headset as an additional microphone for speaker phone calls when there were a lot of people in his office. This made it easier f...
Hi there, I got a problem with IP phone 7937G register with CUCM 9.x. there are many models of IPT, includes 7940, 7942 and 7937, but only 7937 shows "Rejected" during registration. In addition, sometimes 7937 can registered with CUCM, the status...
please find attached debug ccsip mess and call flow I suppose call is disconnected by TELCO side but they told that from CUBE side call flow is IP phone -- CUCM -- CUBE -- Telco
Hi There, I'm trying to modify my SDP headers from an internal IP to an external IP. I have written a SIP profile but it isn't doing anything at all. Would somebody be able to have a glance at my config for me? (see attached) I have also been...
Hi guys, I am after some official Cisco documentation for configuring thresholds for RTT, jitter etc for voice via IP SLA. It seems to be something difficult to find. I am not asking if rtt should be less than 300ms or jitter less than 30ms or 40ms. ...
Hello, Can anyone help me with registering AudioCodes 420HD model phone with Call Manager? I created a Thrid Party SIP phone in the Call Manager and did the configuration settings on the phone's page. Thank You, Nandan
Hi Guys, I have done this before but it has been a while since then... Anyways, there are a few marketing numbers that our AR dept wants me to block, i don't want to do it in CUCM. I think it is more effective to drop the call as soon as it gets to...
So, this is my absolute last resort on this particular issue as I have expended all my ideas. I have a customer that has Cisco Call manager at one site and they are having issue with calls to another site. The other site has a Zyxel router. The i...
Hi All, One of the VPN user facing the issue of access Cisco Finesse. He is using CIPC connecting through VPN. He can able to access the Cisco Finesse login page and give the required information like username, password, and IPCC extension. Once he...
Hello everyone, CUCM 11.5. I have a call coming in on a PRI and the Telco is sending 10 digits. I need to get inbound calls to that number over to an internal extension to make it a DID. What is the best way to do that? Thanks in advance ...
