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Beginner

Beeping tone while agent on call

Issue:

Random beeping sound for a contact centre agent while she is on call.

 

Scenario:

Cisco 6961 phone registered on the call manager (7.1.5.32900-2).

  • She logs into Zeacom contact centre and the calls work fine, but intermittently she gets a beep while she is on call.
  • Issue happens only with this user as we have replaced the phone/headset/computer without any success.
  • Deleted the user from contact centre, added her again, no good.
  • She is using extension mobility on the phone, and can replicate the issue on every phone she logs to.
  • When we check the recording for the call to hear the beeping, but for that micro second we don’t get anything. Not even the parties on the call.
  • Planning to take a capture from the phone now, but would appreciate any inputs.
3 REPLIES 3
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Cisco Employee

just check on line of this

just check on line of this user on cucm. there must be an option " Ring Setting (Phone Active) ". check what has been configured there. i guess according to issue , it should contain Beep only. Try changing it and check.
Beginner

Hi Varundeep,

Hi Varundeep,

Thanks for your inputs, I changed the setting to disable but the issue still exists.

Cheers

Rishi

Cisco Employee

What is the Busy Trigger

What is the Busy Trigger being set for this agent. Please change it to 1 if you do not want any call waiting for the agent.

Regards

Deepak

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