Best Practice Guide for CM and Unity

[Scott Hanson]

Hello,

is there any sort of check list that exists to allow you to check a configuration against current Cisco Best Practice?  I am looking for something a little more straightforward and concise than the admin guides etc.

Thanks,

Replies rated

[Manish Gogna]

Hi Scott,

The Unity Connection integration with cucm can be SIP or SCCP, its details are provided here step by step

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/integration/guide/cucm_sip/cucintcucmsip/cucintcucmsip030.html

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/integration/guide/cucm_sccp/cucintcucmskinny/cucintcucmskinny030.html

Is there any specific feature or function that you are seeking more clarification on? if yes, please let us know so that we can provide more info if needed as the integration guides cover the optimum scenarios possible.

Manish

[Manish Gogna]

In fact some of the best practices for Unity Connection integrated with cucm are listed here

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/design/guide/10xcucdgx/10xcucdg060.html

Publisher Server

The publisher server is required in a Unity Connection cluster, and there can be only one publisher server in a Unity Connection cluster server pair. The publisher server is the first server to be installed, and it provides the database and message store services to the subscriber server in the Unity Connection cluster server pair.

For information on installing a Unity Connection cluster server pair, see the “Installing Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection, Release 10.x, available at

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg010.html.

As a best practice, you should direct the majority of client traffic (for example, IMAP and the Cisco Personal Communications Assistant) and administration traffic (for example, Cisco Unity Connection Administration, the Bulk Administration Tool, and backup operations) to the publisher server in a Unity Connection cluster server pair. However, the majority of call traffic (for example, SCCP, SIP, or PIMG/TIMG) should be directed to the subscriber server in a Unity Connection cluster server pair rather than to the publisher server. Additional call traffic can be directed to the publisher server, if needed, but the call traffic should be directed to the subscriber server first.

Subscriber Server

When installing the subscriber server in a Unity Connection cluster server pair, you provide the IP address or hostname of the publisher server. After the software is installed, the subscriber server subscribes to the publisher server to obtain a copy of the database and message store. There can be only one subscriber server in a Unity Connection cluster server pair.

As a best practice, you should direct the majority of call traffic (for example, SCCP, SIP, or PIMG/TIMG) to the subscriber server in a Unity Connection cluster server pair. Additional call traffic can be directed to the publisher server, if needed, but the call traffic should be directed to the subscriber server first. Most of the client traffic (for example, IMAP and the Cisco Personal Communications Assistant) and administration traffic (for example, Cisco Unity Connection Administration, the Bulk Administration Tool, and backup operations) should be directed to the publisher server in a Unity Connection cluster server pair. Additional client and administration traffic can be directed to the subscriber server, if needed, but the client and administration traffic should be directed to the publisher server first.

More info in the link.

Manish