cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

1716
Views
0
Helpful
7
Replies
Highlighted
Beginner

Best way to block toll fraud

So I'm really not a voice expert but manage a voice system and have spent my day trying to figure out how to block toll fraud from our phone system. I was thinking of using a voice translation-rule to block outgoing called numbers that match the area code of numbers like 242 Bahamas that don't require an international code to dial apparently.

 

1. Is there a better way that I should explore, other than using a voice translation something like this:

 voice translation-rule 5
 rule 1 reject /242/
 rule 2 reject /264/
 rule 3 reject /284/

 

voice translation-profile BLOCK-TOLL-FRAUD
 translate called
 
 dial-peer voice X pots
call-block translation-profile outgoing BLOCK-TOLL-FRAUD
call-block disconnect-cause outgoing call-reject

 

2. If a voice translation-rule is suitable, can I use [ ] for my rules to help since there are more numbers than available rules. Such as:  rule 1 reject /24[26]/

 

Would appreciate help!

Everyone's tags (3)
7 REPLIES 7
Highlighted
VIP Advisor

Re: Best way to block toll fraud

Yes translation patterns with reject are probably easier that using router patterns using caller ID to block.

 

there is a rule limitation you might bump into if you have a large number of calls to block, but if its just calls like Bahamas, then you should be fine.

Please remember to rate useful posts, by clicking on the stars below.

Highlighted
Enthusiast

Re: Best way to block toll fraud

Anther option is to call your telephony provider and ask them to block international country for you.
Please rate replies and mark question as "answered" if applicable.
Highlighted
Cisco Employee

Re: Best way to block toll fraud

You have configured it correctly but you can only have the call block translations in the incoming direction and not outgoing. So if you are trying to block outgoing calls, better to do it on CUCM either through block TP or RP.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Highlighted
Beginner

Re: Best way to block toll fraud

Just to clarify, you mean "translation pattern" or "route pattern"? I had considered blocking on a route pattern.

 

Should I be considering another option. Is there a better way to block it on the inbound?

I found this https://supportforums.cisco.com/t5/ip-telephony/translation-rule/td-p/2894460 but wasn't sure I understood it fully. It seems it's preventing null patterns, patterns starting with a 9 (to prevent sending a pattern that would be routed back out), correct? But how does the Block all not keep you from receiving any calls (is it because it's a dial-peer with lower priority?)

 

Thanks for the input

Highlighted
Cisco Employee

Re: Best way to block toll fraud

Translation pattern is usually for inbound. For outbound calls you might route your call through a TP depending upon your configuration. Route pattern serves outbound only.
For inbound blocking on CUCM, look at this -
https://supportforums.cisco.com/t5/collaboration-voice-and-video/technotes-how-to-block-incoming-calls-in-cucm-8-x-based-on-ani/ta-p/3124389

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Highlighted
Cisco Employee

Re: Best way to block toll fraud

The thread that you posted should serve you as well. It's upto you where do you want the change to be. There are options on both GW and CUCM.

Nipun Singh Raghav
"We cannot solve our problems with the same thinking we used when we created them"
Highlighted
Beginner

Re: Best way to block toll fraud

Thanks all for your input. I ended up created Block Route Patterns for each of the area codes in CM. Seems to have taken care of the issue or slowed it down significantly.

CreatePlease to create content
Content for Community-Ad
Future of Work Virtual Summit Day 5

Cisco COVID-19 Survey