11-22-2013 06:07 AM - edited 03-16-2019 08:32 PM
Hello Team
i got new box of call manager 9.1 i want to configure call pick group with BLF on 7975
i have the extensions 1245 (7945) , 1244 (7945) , 1243 ( 7975) , i've configured call pick up group with number 1609 then i add them to the group with options:
1 i configured display notification on 7973 with bip and flash
2 blf to see the in coming call to 1609 ( the call pick up goup ) , and to pick up it directly
the problem is whenever i'm testing i can see only the part 1 configuration but the BLF doesn't work , i want to service parameter to enble the BLF for pickup group but still the same the icone still showing as speed dial ..
please can someone help
11-22-2013 06:42 AM
please check if the 'subscribe css' is configured on those phones.
11-22-2013 08:22 AM
Thank you for reply, I did it but the same problem
11-22-2013 08:32 AM
in the phone button, did you select BLF SD or normal SD (Speed Dial) button?
Could you please provide the Screenshot of the button setup?
11-22-2013 11:33 AM
If I understand you correct you have set the BLF to the pickup number 1609? I don't think that will work. BLFs are for line status of DNs, the pickup group number isn't a DN. It's more a trigger used to pickup a call in another group, aka GPickup.
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11-22-2013 11:45 AM
Hi Roger
Yes I agree, but if go to cisco doc for CUCM 9.1 feature call pick up, you will see they are describing this option, even they have the option call pick group inked to hunt group
11-22-2013 12:01 PM
Interesting, I hadn't seen that this might be a new feature in 9.x. I'd have to lab this next week. If you haven't got help before I've done that I'll post an update as soon as I've done that.
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11-29-2013 08:39 AM
Hi Roger
Please did you get any news about the subject ,
You can associate the busy lamp field (BLF) button on a Cisco Unified IP Phone to a DN. This allows Cisco Unified Communications Manager to notify a phone user when a call is waiting to be picked up from the DN. The DN represents the BLF DN, and the phone that picks up the call to the BLF DN represents the BLF call pickup initiator.
The following rules apply to the BLF DN and the BLF call pickup initiator:
The BLF SD button on the phone can exist in any of the following states:
i think for the BLF call pick goup the line should be busy then after that it will work i will tested next week , i will update , if you found something let me know please
11-29-2013 10:50 AM
Hi Driss,
Sorry but I'd didn't find any time this week to try this out :(
I guess the text is from the CM feature doc? From what I can tell there is nothing mentioned about BLF to a pickup group number, it only mentions pickup of calls to a DN that there is a BLF setup to monitor. So without any other source of information than this I stick to my original reply, BLFs is only supported for DNs, not pickup group numbers.
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11-29-2013 09:32 PM
yes because BLF monitor is should be for DN , do you thing if i configured for hunt pilot it will work ?
11-30-2013 12:02 AM
That was a thought I also had after doing some Googling for BLF and group pickup yesterday. From that I had the idea to put the hunt pilot into the pickup group and then set the BLF to the hunt pilot. It's nothing I've ever tested, but try it out and see what result you get.
Best of luck :)
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