I have one user who is unable to pick up calls using the BLF. When they attempt to pick up a call they get a "temp fail" message. I have logged the user into a different handset and the issue follows the UDP. I have deleted and recreated the extension and UDP but the issue still occurs.
We are running CUCM 7.1(3)
any help much appreciated.
Solved! Go to Solution.
Cheers Rob, it was a pickup group issue. They were in the same group but it wasnt working at all. Created a new group and all working.