BLF Call Pickup issue

[kevbo]

                   Hi

I have one user who is unable to pick up calls using the BLF. When they attempt to pick up a call they get a "temp fail" message. I have logged the user into a different handset and the issue follows the  UDP. I have deleted and recreated the extension and UDP but the issue still occurs.

We are running CUCM 7.1(3)

any help much appreciated.

cheers

Kev

[Rob Huffman · Accepted solution]

Hi Kev,

This "Temp fail" error has been seen when the wrong Pickup Group

has been assigned in error. Can you verify that portion of the config

Cheers!

Rob

"Everything is broken" - Bob Dylan

[kevbo]

Cheers Rob, it was a pickup group issue. They were in the same group but it wasnt working at all. Created a new group and all working.

thanks again.

Kev

[TYFANAN]

Yes, that's right. Adding new Pickup Group and assign DNs to it remediate the issue! Thanks kevbo!