10-27-2014 09:12 AM - edited 03-17-2019 12:42 AM
I have a 7962 with a 7914 attached. The speed dials work, but the BLFs don't show the status of the in use line with a light. On both the phone and the sidecar, the symbols are 4 little squares instead of phones like you would normally see. I have reset the phone several times and no change. This phone did previously work. We are running CUCM 7.1.5. Thanks for your help.
10-27-2014 10:50 AM
Is Subscribe css and presence group configured.. ? If extension mobility is configured also has to be configured on the end user..
10-27-2014 11:02 AM
CSS and presence group are configured. We don't use extension mobility.
10-28-2014 07:39 AM
Any other ideas?
10-28-2014 08:59 AM
Hi.
Verify that under directory number configuration, you specified the right monitor CSS value.
Also verify subscription permission policy that should be allow subscription
HTH
Regards
Carlo
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide