cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
334
Views
10
Helpful
6
Replies
Highlighted
Contributor

BLF Pickup on CUCME

Hi guys, is this possible? I know it is easy to configure on CUCM where a user can have BLFs which show the ring state of other phones and allows them to pick it up. We have a customer who wants to do this on CUCME but I can't find a way to replicate the functionality.

I can configure it as a watch button, which will allow speed dial and ring state, but just shows a red "off hook" instead of flashing and doesn't allow you to pickup the call from the button. Is this as close as CUCME can get?

Thanks

Sean

Everyone's tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Master

Re: BLF Pickup on CUCME

I can configure it as a watch button, which will allow speed dial and ring state, but just shows a red "off hook" instead of flashing and doesn't allow you to pickup the call from the button. Is this as close as CUCME can get?

Yes.

6 REPLIES 6
Hall of Fame Master

Re: BLF Pickup on CUCME

I can configure it as a watch button, which will allow speed dial and ring state, but just shows a red "off hook" instead of flashing and doesn't allow you to pickup the call from the button. Is this as close as CUCME can get?

Yes.

Rising star

BLF Pickup on CUCME

Hi Sean,

You can use a shared extension for both phone and disable the ring option at the phone line who will be watching the another phone, so when the line ring will be able to pick the call and will be flash at the same time.

Regards

Please rate all useful posts
Favor calificar todos las respuestas útiles.
_____________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice certified

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie
Hall of Fame Master

Re: BLF Pickup on CUCME

You can use a shared extension for both phone and disable the ring option at the phone line who will be watching the another phone, so when the line ring will be able to pick the call and will be flash at the same time.

The problem with shared extensions is that you cannot use the button as speed dial, cannot use it for single-button transfers, and cannot have ephone-hunt login/logout on a shared DN. So most operators prefer blf-speed-dial buttons.

Re: BLF Pickup on CUCME

Hi,

you can use    blf-speed-dial command to do this

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_b1ht.html#wp1049326

HTH

Anas

please rate if it is helpful

Hall of Fame Master

BLF Pickup on CUCME

you can use    blf-speed-dial command to do this

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_b1ht.html#wp1049326

That would not change anything. As the OP noted: watch or blf-speed-dial do not allow call pickup, and do not flash button on rining state.

Contributor

Re: BLF Pickup on CUCME

Thank you Paolo and Leo. The shared line isn't an option as speed-dial is more important to the receptionist than picking up the call. I'll have to let them know that the watch functionality is as good as it gets for now.

Thanks for all the answers

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards