BLF & Shared Line in 1 line button

[happyatuni]

Hello there,

One of my client is a PA to her manager.  On her Cisco 7975 phone, she wants the same line button to act as both shared line and BLF, is that possible?

Basically, she wants the both functions below:-

1.  She wants to be able to pick up that manager's call by pressing the line button (say the 2nd line button on her 7975) when a call is ringing for her manager - kind of like a shared line

2.  She also wants to be able to use that 2nd line button as a speedial to reach her manager - kind of like BLF

Is this possible?

CUCM version is 7.1.5

Cheers,

Hunt

[ronpatel]

Hi

You can do folowing

1) You can create call pickup group to make Managers phone be picked up by PA.

2) You can use BLF Speed dail to resolve this.

Note :- BLF speed dial will not resolve your both the problem as BLF SD will not show the ringing state. 

Regards
Ronak Patel

Rate all helpful post by clicking stars below the answer.

[happyatuni]

Hi Ronak,

Thanks so much for replying.

THe user was saying that if she use the call pickup feature, she has to press the pickup key first followed by pressing the Answer key which is too much keys to press.

Is there any way we can shorten the number of keys needs pressing on the EA phone to pickup her manager's line?

Also, for the Call Pickup, is there any way where the audible / visual alert be immeidate so that as soon as someone tries to call her manager, the PA's phone will get notified straight away?

CHeers,

Hunt

[ronpatel]

HI

1) You can automate call pickup, group pickup, other group pickup, directed  call pickup, and BLF call pickup by enabling the Auto Call Pickup  Enabled service parameter.

When this parameter is enabled, Cisco Unified Communications Manager  automatically connects users to the incoming call in their own pickup  group, in another pickup group, or a pickup group that is associated  with their own group after users press the appropriate softkey on the  phone. This action requires only one keystroke.

2) The Call Pickup Notification feature provides an  audio or visual, or both, notification on Cisco Unified IP Phones when  other members of a pickup group receive a call. Call Pickup Notification  gets configured in three configuration windows for three types of  settings: system, call pickup group, DN/phone.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html

Please Rate all helpful post by clicking stars below the answer.

Regards
Ronak Patel

[k6lw]

BLF/SD DOES show ringing state.

[Rob Huffman]

Hi Hunt,

I just wanted to add a note to the good tips from Ronak (+5 )

There is a feature called "BLF Pickup" which should accomplish

your goals here.

Busy Lamp Field Call Pickup

You can associate the busy lamp field (BLF) button on a Cisco Unified IP  Phone to a DN. This allows Cisco Unified Communications Manager to  notify a phone user when a call is waiting to be picked up from the DN.  The DN represents the BLF DN, and the phone that picks up the call to  the BLF DN represents the BLF call pickup initiator.

The following rules apply to the BLF DN and the BLF call pickup initiator:

•The  BLF call pickup initiator gets selected as the next available line or  as a specified line. To use a specified line, the line must remain off  hook before the BLF SD button is pressed.

•You  can configure a hunt list member DN as the BLF DN to allow an incoming  call to a hunt list member to be picked up by the BLF call pickup  initiator. The incoming call on the hunt list member can come from the  hunt list or be a directed call. The behavior in each case depends on  how call pickup is configured for the hunt list member DN, the BLF DN,  and the hunt pilot number.

•When  a call pickup occurs with the service parameter Auto Call Pickup  Enabled set to false, the phone must remain off hook or the user must  press the answer key to pick up the call.

The BLF SD button on the phone can exist in any of the following states:

•Idle—Indicates that no call exists on the BLF DN.

•Busy—Indicates that at least one active call exists on the BLF DN, but no alerts exist.

•Alert—Indicates by flashing that at least one incoming call exists on the BLF DN.

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Note You can optionally configure an audible alert in addition to the visual alert.

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The following actions take place for an incoming call to the BLF DN:

1. The BLF SD button flashes on the BLF call pickup initiator phone to indicate that an incoming call to the BLF DN exists.

2. If  auto call pickup is configured, the user presses the BLF SD button on  the call pickup initiator phone to pick up the incoming call. If auto  call pickup is not configured, the phone must remain off hook, or the  user must press the answer key to pick up the call.

BLF Call Pickup Example

This scenario illustrates BLF call pickup. The following elements are configured:

•Group 111 represents a call pickup group that includes the BLF DN (phone B), an outside phone (phone A), and other phones.

•Group 222 represents a call pickup group that is associated to Group 111. Group 222 includes phone C.

•Phone A represents an outside phone.

•Phone B represents the BLF DN phone in Group 111.

•Phone  C represents a user phone in Group 222 that has the BLF SD button  configured to monitor the phone B BLF DN and has call pickup enabled. It  represents the BLF call pickup initiator phone.

When a call from phone A comes in to phone B, the BLF SD button on phone  C lights. The user at phone C presses the button and connects to the  phone A caller.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html#wp1094928

Table 5-4     BLF Call Pickup Configuration Checklist 

Configuration Steps		Related procedures and topics
Step 1	Configure a call pickup group for the BLF DN. Make sure that the name and number are unique.	Configuring a Call Pickup Group
Step 2	Create another call pickup group and associate it to the call pickup group that was created in Step 1. You can associate a call pickup group to multiple BLF DN call pickup groups. •Only directory numbers that are assigned to a call pickup group can use the BLF Call Pickup feature. •If  partitions are used with call pickup numbers, make sure that the  directory numbers that are assigned to the call pickup group have a  calling search space that includes the appropriate partitions. Note You do not always need to create another call pickup group. A pickup group can have itself as its association group.	Configuring a Call Pickup Group
Step 3	Add the BLF SD button to the phone device that will be used to pick up  calls from the BLF DN. This represents the call pickup initiator.	Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
Step 4	In the BLF Speed dial Configuration window, select a directory number as  the BLF DN to be monitored by the BLF SD button. Use the Call Pickup  check box to enable the pickup feature that is associated with the BLF  SD button. Note If  the check box is checked, you can use the BLF SD button for BLF call  pickup and BLF speed dial. If the check box is not checked, you can use  the BLF SD button only for BLF speed dial.	Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
Step 5	In the Directory Number Configuration window, add the DN that is used as  the BLF call pickup initiator to the call pickup group that was created  in Step 2. Note The  pickup group for the BLF DN should belong to the association groups for  the initiator. The pickup group created in Step 2 must include the  pickup group created in Step 1 in its set of association groups.	Directory Number Configuration Settings, Cisco Unified Communications Manager Administration Guide
Step 6	In the Directory Number Configuration window, add the BLF DN to the call pickup group that was created in Step 1.	Directory Number Configuration Settings, Cisco Unified Communications Manager Administration Guide
Step 7	(Optional) In the Service Parameter Configuration window, enable the  following fields to activate BLF call pickup audio alerting for the  cluster: •BLF Pickup Audio Alert Setting of Idle Station •BLF Pickup Audio Alert Setting of Busy Station	Service Parameters Configuration, Cisco Unified Communications Manager Administration Guide
Step 8	(Optional) In the Phone Configuration window, enable the following  fields to activate BLF call pickup audio alerting for the BLF call  pickup initiator: •BLF Audio Alert Setting (Phone Idle) •BLF Audio Alert (Phone Busy)	Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration Guide
Step 9	(Optional) In the Enterprise Parameters Configuration window, use the  enterprise parameter Cisco Support Use 1 to allow/disallow a hunt pilot  number to be added into a call pickup group. Use CSCsb42763 to allow a  hunt pilot number to be added into a call pickup group; otherwise, a  hunt pilot number cannot get added into a call pickup group.	Enterprise Parameters Configuration, Cisco Unified Communications Manager Administration Guide
Step 10	Notify users that the Call Pickup feature is available.	Refer to the phone documentation for instructions on how users access the Call Pickup feature on their Cisco Unified IP Phone.

Cheers!

Rob

"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he" 

- Stones

[k6lw]

Rob,

How does UCM 7.15 resolve this arrangement?

Office with lines 1 through 10, A & B

Each line is assigned a unique CPUG per instructions step 1.

User A has a unique CPUG which has associated with it the CPUGs for lines 2,4,6,8,10,B

User B has a unique CPUG which has associated with it the CPUGs for lines 1,3,5,7,9,A

So far so good. However User A does NOT want to monitor lines 1,3,5,7,9 and user B does not want to monitor 2,4,6,8,10.

So the BLF/SD lines will show line status but how does CM alert B and not provide Pick-up notifications for the lines B is not interested in?.

Is it really necessary to place each line into its own "group" or can all the applicable lines be placed in a common group?