Another legacy PBX feature. I have a customer looking at deploying a UC560 to replace their PBX. Currently their PBX will broadcast music supplied by a am/fm receiver connected to the overhead paging system, which is then connected back to the PBX via the Music on Hold input in the PBX box. When there is no active page, the music is broadcast to phones (in which end user have turned on the feature locally) and overhead paging speakers. I talked to Bogen and they have a 70v amplifier that will do the paging/relay break in of the music, however I now need to solve whether the Cisco UC5xx will broadcast overhead paging music to phones if I find a way to input the overhead paging music into the MOH port on the UC 5xx box.
Has anyone run into this? Any solutions?
Under which conditions the phones should play MoH ? Normally that only happen when they are put on hold from another extension.
Anything else, it's custom development not covered by standand product feature.
Understood, thanks. That is the same response I got from Cisco support. Even on legacy PBX systems this was a custom feature that the vendor rolled up it's sleeves and provided. I am trying to find out if anyone else has paved the way on the customization.
If Cisco wants to win the SMB voice market, they need to continue to provide features that SMB users want or they will continue to lose to Shoretel and Mitel.
Actually you could clarify some, for example,
Does the phones plays music continuosly from the speaker ? And they stop only when a call has to be made ?
And there is a way to mute the music, etc?
If that is, honestly I see zero chances to be developed by Cisco as system feature, however as mentioned before, a custom-developed phone service application may do it