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Bulk Admin

pharden
Level 1
Level 1

Trying to change the MOH on Directory numbers. Go to update phones, add directory number. "Add to Query" under Paramiters select "User hold audio source" go to value select "source" then "Set Value" check reset devices. At this point I can view results and see my directory numbers I want to change. I click update. My phone resets.... I go to call manager admin. no change on my extension. WHAT AM I DOING WRONG? it will not make the change. I have 1,400 device I would like to change.

2 Replies 2

pbarman
Level 5
Level 5

Which version of CCM and which version of BAT are you using?

Are you using Update Lines or Update Phones in BAT > Phones?

pharden
Level 1
Level 1

I am using CCM 4.1.3 sr4b and BAT 4.4. I am trying to Update Phones.