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busy lamp field for DN number

voicecomp4010
Beginner
Beginner

How can a person see if her/his manager is already on an active call when picking up that managers call.  Is there any kind of busy lamp option

1 Reply 1

aedamasceno
Beginner
Beginner

Yes my friend! First, you need to create a CSS, with a Partition that is assigned to your Manager line. Assign that CSS to the CSS-SUBSCRIBE field on the phone and/or UDP (in case of Extension Mobility).

Then you create a Phone Button Template where you have the BLFs (the option is BLF Speed Dial). Then assign that new Phone Button Template to the phones you want to have BLF on.

When you change the phone button template, assign it to the Assistant's phone and configure her BLF Speed dial by clicking on it.

Don't forget to put that CSS you created in the beginning in all CSS-SUBSCRIBE fields. In case of Extension Mobility, you assign the CSS-SUBSCRIBE in the User Device Profile, found in Device > Device Settings > Device Profile.

Hope this helps.

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