02-15-2012 11:02 AM - edited 03-16-2019 09:37 AM
We are having a trouble with all phones "CISCO IP PHONE 7911" when the users try to dial to Provider Services "156" they are getting the busy tone when digit "1".
Is there a configuration on call manager or on the phone we are missing?
Solved! Go to Solution.
02-17-2012 10:56 AM
Hi Leonardo,
I would configure a few dial-peer like this:
dial-peer voice 1110 pots
description emergency
destination-pattern 015.
port 0/0/1:0
prefix 15
this matches 015X where x is any digit (0-9). So this also works for 156, 154, 158
dial-peer voice 1111 pots
description service number
destination-pattern 0161
port 0/0/1:0
prefix 161
^^ this matches 161
dial-peer voice 1112 pots
description service number 180
destination-pattern 0180
port 0/0/1:0
prefix 180
^^ this matches 180
With configuring this, everybody is able to dial those numbers. If you want to restrict people from dialling those service numbers (maybe not all are free, I dont know), you must apply the appropriate corlist again ("corlist outgoing corlistname" under the dial-peer voice command).
Regards,
Kai
02-15-2012 11:08 AM
Hi
Do you not normally dial 9 for an outside line?
If not it sounds like you are missing a route pattern of some sort. Are you using CME, or Communications Manager? If full CM, are you using a Cisco dial plan or do you have simple route patterns configured?
Principal Engineer at Logicalis UK
Please rate helpful posts...
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02-15-2012 11:23 AM
Thanks Aaronharrison, I am getting this infos and Let you know asap.
02-15-2012 11:29 AM
Do you not normally dial 9 for an outside line?
We are using 0 and getting busy tone after that when digit "1".
02-15-2012 03:59 PM
Run the dialed number analyser with dialed number and you can result why you getting busy tone!!
thanks,
Vipul Jindal
02-15-2012 09:27 PM
Vipul,
How can I do that? Sorry am new on voice troubleshooting.
02-15-2012 09:43 PM
you go to cisco serviceability
tools
dialed number analyzer
if you dont see the option than you need to enable 'dialed number analyzer' service from tools --> control center feature service
thanks,
Vipul Jindal
please rate if it helps!!
02-16-2012 11:28 AM
Our customer said they are using Cisco 3925 as a CM "flash0:c3900-universalk9-mz.SPA.150-1.M6.bin"
Is there a way to troubleshooting and fix it?
02-16-2012 11:38 AM
so its CME not a call manager.
can you run the below debug and get me the output
debug voip ccapi inout
thanks,
Vipul Jindal
02-17-2012 09:51 AM
Hi Leonardo,
to me it looks like no dial-peer is matching "0156".
Can provide the output of the "show dialplan-numer 0156" command?
With that output you can see if any dial-peer could match the 0156.
I do not understand your config, because there are a lot of spanish(?) words in the corlists and I am not familiar with your numbering plan.
But maybe you just need to add a new dial-peer like this:
!
dial-peer voice 1110 pots
corlist outgoing ChamsGratuitas
description whateveryouprefer
destination-pattern 015.
port 0/0/1:0
prefix 15
regards,
Kai
02-17-2012 09:55 AM
Hello,
156 is like 911 and etc ...
I Will provide that output
"show dialplan-numer 0156"
!
dial-peer voice 1110 pots
corlist outgoing FreeCalls (Translation)
description whateveryouprefer
destination-pattern 015.
port 0/0/1:0
prefix 15
Thank You !
02-17-2012 10:39 AM
Hello,
CMXYZ01#show dialplan number 156
Macro Exp.: 156
No match, result=-1
CMXYZ01#show dialplan number 0156
Macro Exp.: 0156
No match, result=-1
02-17-2012 10:45 AM
Hi Leonardo,
ok, if you add the dial-peer I mentioned, just to it like this:
dial-peer voice 1110 pots
description emergency
destination-pattern 015.
port 0/0/1:0
prefix 15
Just leave the corlist command, because emergency calls should available usually to any phone (even the lobby phones).
regards,
Kai
02-17-2012 10:46 AM
Further more information, same issue for all free services numbers as: 156, 154, 161, 180 and 158.
We need to create a new dial peer? How to create one dial peer that match all these numbers 156, 154, 161, 180, 158.
02-17-2012 10:56 AM
Hi Leonardo,
I would configure a few dial-peer like this:
dial-peer voice 1110 pots
description emergency
destination-pattern 015.
port 0/0/1:0
prefix 15
this matches 015X where x is any digit (0-9). So this also works for 156, 154, 158
dial-peer voice 1111 pots
description service number
destination-pattern 0161
port 0/0/1:0
prefix 161
^^ this matches 161
dial-peer voice 1112 pots
description service number 180
destination-pattern 0180
port 0/0/1:0
prefix 180
^^ this matches 180
With configuring this, everybody is able to dial those numbers. If you want to restrict people from dialling those service numbers (maybe not all are free, I dont know), you must apply the appropriate corlist again ("corlist outgoing corlistname" under the dial-peer voice command).
Regards,
Kai
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