Busy Trigger - Ip Phone CISCO 6921 and 6941 models

[marcusmartins]

                   How Configure Call Waiting phone cisco 6941?

[Chris Deren]

When these phone first came out they were hard coded to 2/1 (max calls/busy trigger), however with newer CUCM update and phone firmware that was changed to similar behavior to other phones, and to my recollection the max is 12 calls.

HTH,

Chris

[marcusmartins]

Hello Chris Deren,

I have version 8.5 of CUCM and 69xx ip phone model.

Marcus

[Chris Deren]

Install latest CUCM 8.5 device pack:

http://software.cisco.com/download/release.html?mdfid=283423434&softwareid=282074299&release=8.5.1(17113)&relind=AVAILABLE&rellifecycle=&reltype=latest

HTH, please rate all useful posts!

Chris

[marcusmartins]

Hi Chris,

After downloading the package will be necessary to update the firmware of the 69xx phones?

Thank you.

Marcus

[rebeling]

Did you get this to work by installing the device pack? 

I'm running 8.5.1.16900-6 and firmware SCCP69xx.9-4-1-3SR1, but I didn't install the device pack. 

Does the device pack have other code to enable this feature for 8.5.1?

Thanks

[Chris Deren]

No, firmware is included in the dev pack.

Sent from Cisco Technical Support iPhone App

[marcusmartins]

Beautifull!

Thank you very much.