CAD Action Depending on VGW

[Mohammed Alkiswani]

Hi All,

we have uccx 8.5, and we have two h323 voice gateway, one with E1 line and the other with 2 Analog lines (FXO), and now we want to set an HTTP action on the CAD, but the action depend on the voice gateway, if the call come from VGW-1, CAD must run HTTP Action-1, if the call come from VGW-2, CAD must run HTTP Action-2.

so can anyone helpme with this task.

[Carlo Poggiarelli · Accepted solution]

Hi Mohammed.

I assume that DID is different for each  VG

You can define a new call variable under Enterprise Data section in Desktop Administrator configuration page Eg. Url.

In your script you can capture called number in a variable through "get call contact info" step.

Based on called number, through an If step, you can set the url variable (previously defined).

...and through "set enterprise call info" step  you can define the call variable as the url variable.

Last, with cad admin tool, you can define the http action using the created call variable (wich is the result of url string variable in the script)

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"