Call Accounting Software recommendations

[mfine]

We are currently searching for a Call Accounting software package to work with Call Manager 8.0. We have seen demo's from ISI Infortel, VX Tracker, and SynAps. Has anyone had sucess with any of these solutions and can give a recommendation.

Thanks

Michael

[Konadan1990]

Hi Michael,

My name is Dan Aragues. Please give me a call at 1-800-775-0025 x 4578 or email me at   daragues@sierragold.com.  I am a Marketing manager at SAI.  We have many Cisco CM clients.

Sierragold by SAI is compatible with Call Manager 8.0.  SAI is a Technology Partner with Cisco.  We have free on-line demos, and offer a free 90 day trial.  We can connect to one or two of your sites in a hour or two.

Regards,

Dan

[Davin Dameron]

We use CallRex by Telrex.  It works pretty well.

[jeff.telco2]

Hi Michael

We are offer call accounting solutions and worked with this specific call manager.

For more detail, please folllow link www.telcotwo.com or alterntively email me at jeff@telcotwo.com.

Regards

Jeff

[Vadimir147]

Hi Michael.

I recommend Tariscope Enterprise call accounting system (http://www.tariscope.com) which supports a wide range of Cisco equipment:

http://www.tariscope.com/en/especially-for/cisco-equipment.html 

Free trial is available.

With best regards, Vladimir.

[mfine]

I appreciate everyone's recommendations, but we narrowed the choice down to the 3 systems I mentioned in the initial post and was hoping to get some feedback on those solutions.

Thanks

[cjoseph23]

We use Syn-apps for Call accounting as well as our the corporate directory and paging using the speaker on the IP Phones.  We are running 7.1.5 but i would imagine it is the same with 8.x CUCM. 

The Syn-apps product works well and is easy to setup.  Also I have found the support to be good.  Have yet to have a bad experience calling Syn-apps.  Most of our issues were related to paging through the phone and Multicast configs on some of our switches.

I don't deal directly with the reporting itself but rather just the implementation.  Can't speak to how well it compares to the other products you mentioned.

cj

[JiriPrinc]

Hi,

I am leading development of our 2Ring Call Accouting system - see www.2ring.com/tas - that supports CUCM 8.0. My solution is very powerful and complex so feel free to ask me any question and or request the product demo presentation (through webex session).

For sure, we can math with mentioned solutions.

Regards

Jiri

[Mohamed Abdallah]

Hi,

We are Cisco solution Developer partner and we have Call Management & Billing application that integrate with CUCM

Let me know if you are interested, and I will send you the data sheet & evaluation copy ( 90 days )

My email : mohamed.abdallah@connectps.com

Regards

Mohamed