03-20-2008 02:51 AM - edited 03-15-2019 09:33 AM
Hi All,
I am trying to add a new device to our help desk support number using call attendant.
I have set-up everything as per CCM manual.
Copied and existing phone config.
Added new DN to device
Created new attendant console user.
Added user to the pilot point config.
Config the line group which support line users.
I have added the device to ac application user group.
How ever when I try to associate device with Call attendant I keep getting this msg "Your Administrator must associate the phone with a valid application user.".
Any Idea's?
CCM: 5.0.4
03-20-2008 11:15 PM
Associate the device to AC user and the other new AC user we have (check Attendant Console Service paramters)
03-20-2008 11:23 PM
along with Gonzalo's, advise are the users really applications users? if you created them under end-users that's probably why you get the message
double-check that part of the config
Configuring Application Users for Cisco Unified CallManager Attendant Console
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmfeat/fsccmac.html#wp1145819
HTH
javalenc
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: