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Call Back Features on CP - 8841

chor-wai.tan1
Level 1
Level 1

Hi, 

I would like to ask anyone set up before call back softkey on CP - 8841 model. 

I managed to set and has the call back button when ringing out. But when I press on the call back button is does not have any effect or show anything. 

I need your help. 

Thank you.

3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

Is this an internal DN you're calling?

And what CUCM/CME version is this??

HTH

java

if this helps, please rate

Hi Jamie! Thanks for the reply. 

Yes. It is internal DN calling to each other. 

My CUCM System version: 11.0.1.21900-10.

I tried on CP - 7942 (SCCP) and it works fine.

But on CP-8841 (SIP) it have problem. 

chor-wai.tan1
Level 1
Level 1

Hi,

I manage to get an answer for TAC engineer. It is because the CUCM version 11.0.1.21900-10.

It need to upgrade to CUCM version 11.0.1.21900-11. 

It is a bug. 

Hope it help anyone facing this problem. 

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