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Enthusiast

Call Barge feature with UCCX (Interrupt)

Hi

We have a requirement for Call Barge feature with UCCX, agents should be able to barge employee extensions, is this possible with UCCX ? chan anyone share configuration steps for this.

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Call Barge feature with UCCX (Interrupt)

The Cisco Supervisor Desktop software does allow a supervisor to barge into a call; this simply forces the call into a conference, the equivelent of cBarge. The native CUCM barge feature is not supported on ACD DNs though, either as the initiator or the target. The ACD DN cannot even be shared across multiple phones (which is required for Barge to be possible).

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Enthusiast

Call Barge feature with UCCX (Interrupt)

Hi

Is there any way to Barge Normal  DNs from Agent Desktops or Supevisory Desktops ?

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