Call Blast to CIPC - CIPC CFwdAll no go

[mmedwid]

I was working with CIPC 8.6.3 today and assigned it an extension that was part of a hunt group with distro algo Broadcast.

What I was trying to replicate was the scenario where an ops center person had to walk away from their laptop - nature calls

or whatever.  So say the CIPC had an extention 5202..  I hit the CFwdAll button and entered a Cisco 7945 phone near by - ext

5203.  What surprised me was that call forward all from the CIPC did not work.  Should this or should this not be able to work?

CUCM 7.1.  Thank you.

[Rob Huffman · Accepted solution]

Hi there,

You have to keep in mind that a call that has routed via the Hunt   Pilot will always ignore the CFWD Settings on Hunt Group/Line Group  Member phones. 

The   following describes how the Call Forward settings on individual Hunt   member phones are ignored when presented a call via the Hunt feature.   Here is a clip;

Hunting and Call Forwarding

The   concept of hunting differs from that of call forwarding. Hunting  allows  Cisco Unified Communications Manager to extend a call to one or  more  lists of numbers, where each such list can specify a hunting order  that  is chosen from a fixed set of algorithms. When a call extends to a  hunt  party from these lists and the party fails to answer or is busy,  hunting  resumes with the next hunt party. (The next hunt party varies  depending  on the current hunt algorithm.)

***Hunting  thus ignores the Call  Forward No Answer (CFNA), Call Forward Busy  (CFB), or Call Forward All  (CFA) settings for the attempted party (Line  Group member Phones).***

From this doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmsys/a03rp.html#wp1078922

Cheers!

Rob

"What you don't have you don't need it now" 

- U2