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W S H FERNANDO
Enthusiast

Call Disconnect during transfer

HI

I'm experiencing call disconnect during transfer, when I enter C number its rings. then I press transfer its disconnects, 

 

please guide to tshoot this

 

Rgds

$

2 REPLIES 2
Jaime Valencia
Hall of Fame Cisco Employee

Start by mentioning what you're using and the detailed call flow, with just that info, the best you can get is: look either at traces and/or debugs to find root cause.

HTH

java

if this helps, please rate

Please share the below information related to a failed scenario.

 

1. Is the transfer internal or external ?

2. IP phone model used ?

3. was this working before ?

4. Exact call flow

 

From the RTMT tool, we need the below logfor a failed scenario:

1. Detail CCM traces from all the nodes in the cluster.

 

Along with the traces, we need:.

1. calling party number

2. called party number

3. number to which the call is transferred

4. time stamp when the call is made

 

Regards

Nitin Kapoor

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