Call Disconnect during transfer

[W S H FERNANDO]

HI

I'm experiencing call disconnect during transfer, when I enter C number its rings. then I press transfer its disconnects, 

please guide to tshoot this

Rgds

$

[Jaime Valencia]

Start by mentioning what you're using and the detailed call flow, with just that info, the best you can get is: look either at traces and/or debugs to find root cause.

[nitinkapoor41]

Please share the below information related to a failed scenario.

1. Is the transfer internal or external ?

2. IP phone model used ?

3. was this working before ?

4. Exact call flow

From the RTMT tool, we need the below logfor a failed scenario:

1. Detail CCM traces from all the nodes in the cluster.

Along with the traces, we need:.

1. calling party number

2. called party number

3. number to which the call is transferred

4. time stamp when the call is made

Regards

Nitin Kapoor