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call drops from IP phone and UC softphone

gavin han
Beginner
Beginner

Hi,

one of our user is having call drops everyday using his ip phone as well as his UC softphone. we have auto QoS softphone configured on each switch port that assigns 320K b/w to RTP and 32K b/w for control traffic.

I'm not seeing any packet drops on switch port or any of the links from user's iphone port or PC port that has softphone all the way upto CUCM. why would he still be seeing calls drops?

2 Replies 2

Dennis Mink
Advisor
Advisor

Are these call drops to extenal numbers only?  and is it just this one user that is suffering this issue?



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following is the QoS config. is that correct QoS config or do I need to add anything else? not sure if it is only for external calls, I'll check with user tomorrow. so far I've heard of 2 users having this issue.

mls qos map policed-dscp  24 26 46 to 0

mls qos map cos-dscp 0 8 16 24 32 46 48 56

mls qos srr-queue input bandwidth 90 10

mls qos srr-queue input threshold 1 8 16

mls qos srr-queue input threshold 2 34 66

mls qos srr-queue input buffers 67 33

mls qos srr-queue input cos-map queue 1 threshold 2 1

mls qos srr-queue input cos-map queue 1 threshold 3 0

mls qos srr-queue input cos-map queue 2 threshold 1 2

mls qos srr-queue input cos-map queue 2 threshold 2 4 6 7

mls qos srr-queue input cos-map queue 2 threshold 3 3 5

mls qos srr-queue input dscp-map queue 1 threshold 2 9 10 11 12 13 14 15

mls qos srr-queue input dscp-map queue 1 threshold 3 0 1 2 3 4 5 6 7

mls qos srr-queue input dscp-map queue 1 threshold 3 32

mls qos srr-queue input dscp-map queue 2 threshold 1 16 17 18 19 20 21 22 23

mls qos srr-queue input dscp-map queue 2 threshold 2 33 34 35 36 37 38 39 48

mls qos srr-queue input dscp-map queue 2 threshold 2 49 50 51 52 53 54 55 56

mls qos srr-queue input dscp-map queue 2 threshold 2 57 58 59 60 61 62 63

mls qos srr-queue input dscp-map queue 2 threshold 3 24 25 26 27 28 29 30 31

mls qos srr-queue input dscp-map queue 2 threshold 3 40 41 42 43 44 45 46 47

mls qos srr-queue output cos-map queue 1 threshold 3 5

mls qos srr-queue output cos-map queue 2 threshold 3 3 6 7

mls qos srr-queue output cos-map queue 3 threshold 3 2 4

mls qos srr-queue output cos-map queue 4 threshold 2 1

mls qos srr-queue output cos-map queue 4 threshold 3 0

mls qos srr-queue output dscp-map queue 1 threshold 3 40 41 42 43 44 45 46 47

mls qos srr-queue output dscp-map queue 2 threshold 3 24 25 26 27 28 29 30 31

mls qos srr-queue output dscp-map queue 2 threshold 3 48 49 50 51 52 53 54 55

mls qos srr-queue output dscp-map queue 2 threshold 3 56 57 58 59 60 61 62 63

mls qos srr-queue output dscp-map queue 3 threshold 3 16 17 18 19 20 21 22 23

mls qos srr-queue output dscp-map queue 3 threshold 3 32 33 34 35 36 37 38 39

mls qos srr-queue output dscp-map queue 4 threshold 1 8

mls qos srr-queue output dscp-map queue 4 threshold 2 9 10 11 12 13 14 15

mls qos srr-queue output dscp-map queue 4 threshold 3 0 1 2 3 4 5 6 7

mls qos queue-set output 1 threshold 1 138 138 92 138

mls qos queue-set output 1 threshold 2 138 138 92 400

mls qos queue-set output 1 threshold 3 36 77 100 318

mls qos queue-set output 1 threshold 4 20 50 67 400

mls qos queue-set output 2 threshold 1 149 149 100 149

mls qos queue-set output 2 threshold 2 118 118 100 235

mls qos queue-set output 2 threshold 3 41 68 100 272

mls qos queue-set output 2 threshold 4 42 72 100 242

mls qos queue-set output 1 buffers 10 10 26 54

mls qos queue-set output 2 buffers 16 6 17 61

mls qos

!!

class-map match-all AutoQoS-VoIP-RTP-Trust

match ip dscp ef

class-map match-all AutoQoS-VoIP-Control-Trust

match ip dscp cs3  af31

!

!

policy-map AutoQoS-Police-SoftPhone

class AutoQoS-VoIP-RTP-Trust

  set dscp ef

  police 320000 8000 exceed-action policed-dscp-transmit

class AutoQoS-VoIP-Control-Trust

  set dscp cs3

  police 32000 8000 exceed-action policed-dscp-transmit

FastEthernet2/0/2

Attached policy-map for Ingress: AutoQoS-Police-SoftPhone

trust state: not trusted

trust mode: not trusted

trust enabled flag: ena

COS override: dis

default COS: 0

DSCP Mutation Map: Default DSCP Mutation Map

Trust device: none

qos mode: port-based

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