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Beginner

Call Entry(Responsed=TRUE, Disconnect Cause=34)

Hi,

The call is not going  , isdn is up .There are two errors in the trace . 

Call Entry(Responsed=TRUE, Disconnect Cause=34)

008768: May 21 14:42:42.644: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interworking Error): IEC=1.1.127.5.21.0 on callID 2666 GUID=802A1398327D1192940385020A0050A5

The whole trace below , How can we know that  detail of the issue from the  trace below 

008733: May 21 14:42:42.508: //-1/802A13989403/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=test
----- ccCallInfo IE subfields -----
cisco-ani=5XXX
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=9XXXXXXX
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
008734: May 21 14:42:42.508: //-1/802A13989403/CCAPI/cc_api_call_setup_ind_common:
Interface=0x452155A8, Call Info(
Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=9XXXXXXX(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,
Incoming Dial-peer=301, Progress Indication=NULL(0), Calling IE Present=TRUE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=2666
008735: May 21 14:42:42.508: //-1/802A13989403/CCAPI/ccCheckClipClir:
In: Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
008736: May 21 14:42:42.512: //-1/802A13989403/CCAPI/ccCheckClipClir:
Out: Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
008737: May 21 14:42:42.512: //2666/802A13989403/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=9XXXXXXX(TON=Unknown, NPI=Unknown))
008738: May 21 14:42:42.512: //2666/802A13989403/CCAPI/cc_process_call_setup_ind:
Event=0x4564CAC8
008739: May 21 14:42:42.512: //2666/802A13989403/CCAPI/ccCallSetContext:
Context=0x467BA7E8
008740: May 21 14:42:42.512: //2666/802A13989403/CCAPI/cc_process_call_setup_ind:
>>>>CCAPI handed cid 2666 with tag 301 to app "_ManagedAppProcess_Default"
008741: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCallProceeding:
Progress Indication=NULL(0)
008742: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCallSetupRequest:
Destination=, Calling IE Present=TRUE, Mode=0,
Outgoing Dial-peer=10, Params=0x467B6A58, Progress Indication=NULL(0)
008743: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCheckClipClir:
In: Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
008744: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCheckClipClir:
Out: Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
008745: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCallSetupRequest:
Destination Pattern=[2569]......., Called Number=9XXXXXXX, Digit Strip=TRUE
008746: May 21 14:42:42.520: //2666/802A13989403/CCAPI/ccCallSetupRequest:
Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=9XXXXXXX(TON=Unknown, NPI=Unknown),
Redirect Number=, Display Info=
Account Number=Test, Final Destination Flag=TRUE,
Guid=802A1398-327D-1192-9403-85020A0050A5, Outgoing Dial-peer=10
008747: May 21 14:42:42.524: //2666/802A13989403/CCAPI/cc_api_display_ie_subfields:
ccCallSetupRequest:
cisco-username=test
----- ccCallInfo IE subfields -----
cisco-ani=5XXX
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=1
dest=9XXXXXXX
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=-1
cisco-rdnplan=-1
cisco-rdnpi=-1
cisco-rdnsi=-1
cisco-redirectreason=-1
008748: May 21 14:42:42.524: //2666/802A13989403/CCAPI/ccIFCallSetupRequestPrivate:
Interface=0x465B0034, Interface Type=6, Destination=, Mode=0x0,
Call Params(Calling Number=5XXX(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
Called Number=9XXXXXXX(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,
Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=10, Call Count On=FALSE,
Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)
008749: May 21 14:42:42.524: //2667/802A13989403/CCAPI/ccIFCallSetupRequestPrivate:
SPI Call Setup Request Is Success; Interface Type=6, FlowMode=1
008750: May 21 14:42:42.524: //2667/802A13989403/CCAPI/ccCallSetContext:
Context=0x467B6A08
008751: May 21 14:42:42.524: //2666/802A13989403/CCAPI/ccSaveDialpeerTag:
Outgoing Dial-peer=10
008752: May 21 14:42:42.632: //2667/802A13989403/CCAPI/cc_api_call_proceeding:
Interface=0x465B0034, Progress Indication=NULL(0)
008753: May 21 14:42:42.632: //2667/802A13989403/CCAPI/cc_api_call_disc_prog_ind:
Cause Value=34, Progress Indication=INBAND(8), Interface=0x465B0034
008754: May 21 14:42:42.632: //2667/802A13989403/CCAPI/cc_api_call_disc_prog_ind:
Event(Progress Indication=0x8), Call Entry(Responsed=TRUE)
008755: May 21 14:42:42.640: //2666/802A13989403/CCAPI/ccCallDiscProgInd:
Cause Value=34, Progress Indication=INBAND(8)
008756: May 21 14:42:42.640: //2666/802A13989403/CCAPI/ccCallDiscProgInd:
Call Entry(Responsed=TRUE, Disconnect Cause=34)
008757: May 21 14:42:42.640: //2666/xxxxxxxxxxxx/CCAPI/ccConferenceCreate:
(confID=0x468076C8, callID1=0xA6A, callID2=0xA6B, tag=0x0)
008758: May 21 14:42:42.640: //2666/802A13989403/CCAPI/ccConferenceCreate:
Conference Id=0x468076C8, Call Id1=2666, Call Id2=2667, Tag=0x0
008759: May 21 14:42:42.640: //2666/xxxxxxxxxxxx/CCAPI/cc_api_get_xcode_stream:

008760: May 21 14:42:42.640: cc_api_get_xcode_stream : 4181
008761: May 21 14:42:42.640: //2666/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
Conference Id=0x4A1, Source Interface=0x452155A8, Source Call Id=2666,
Destination Call Id=2667, Disposition=0x0, Tag=0x0
008762: May 21 14:42:42.640: //2667/xxxxxxxxxxxx/CCAPI/cc_api_bridge_done:
Conference Id=0x4A1, Source Interface=0x465B0034, Source Call Id=2667,
Destination Call Id=2666, Disposition=0x0, Tag=0xFFFFFFFF
008763: May 21 14:42:42.640: //2666/802A13989403/CCAPI/cc_generic_bridge_done:
Conference Id=0x4A1, Source Interface=0x465B0034, Source Call Id=2667,
Destination Call Id=2666, Disposition=0x0, Tag=0xFFFFFFFF
008764: May 21 14:42:42.640: //2666/802A13989403/CCAPI/ccConferenceCreate:
Call Entry(Conference Id=0x4A1, Destination Call Id=2667)
008765: May 21 14:42:42.640: //2667/802A13989403/CCAPI/ccConferenceCreate:
Call Entry(Conference Id=0x4A1, Destination Call Id=2666)
008766: May 21 14:42:42.640: //2667/802A13989403/CCAPI/cc_api_caps_ind:
Destination Interface=0x452155A8, Destination Call Id=2666, Source Call Id=2667,
Caps(Codec=0x1, Fax Rate=0x1, Vad=0x1,
Modem=0x2, Codec Bytes=20, Signal Type=3)
008767: May 21 14:42:42.640: //2667/802A13989403/CCAPI/cc_api_caps_ind:
Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=250(ms), Fax Nom=300(ms))
008768: May 21 14:42:42.644: %VOICE_IEC-3-GW: H323: Internal Error (H323 Interworking Error): IEC=1.1.127.5.21.0 on callID 2666 GUID=802A1398327D1192940385020A0050A5
008769: May 21 14:42:42.644: //2666/802A13989403/CCAPI/cc_process_notify_bridge_done:
Conference Id=0x4A1, Call Id1=2666, Call Id2=2667
008770: May 21 14:42:42.660: //2666/802A13989403/CCAPI/cc_api_caps_ind:
Destination Interface=0x465B0034, Destination Call Id=2667, Source Call Id=2666,
Caps(Codec=0x1, Fax Rate=0x2, Vad=0x2,
Modem=0x0, Codec Bytes=160, Signal Type=2)
008771: May 21 14:42:42.660: //2666/802A13989403/CCAPI/cc_api_caps_ind:
Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
Playout Max=250(ms), Fax Nom=300(ms))
008772: May 21 14:42:42.660: //2666/802A13989403/CCAPI/cc_api_caps_ack:
Destination Interface=0x465B0034, Destination Call Id=2667, Source Call Id=2666,
Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=ON(0x2),
Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9136)
008773: May 21 14:42:42.664: //2667/802A13989403/CCAPI/cc_api_caps_ack:
Destination Interface=0x452155A8, Destination Call Id=2666, Source Call Id=2667,
Caps(Codec=g711ulaw(0x1), Fax Rate=FAX_RATE_VOICE(0x2), Vad=ON(0x2),
Modem=OFF(0x0), Codec Bytes=160, Signal Type=2, Seq Num Start=9136)
008774: May 21 14:42:42.664: //2667/802A13989403/CCAPI/cc_api_voice_mode_event:
Call Id=2667
008775: May 21 14:42:42.664: //2667/802A13989403/CCAPI/cc_api_voice_mode_event:
Call Entry(Context=0x467B6A08)

Thanks

5 REPLIES 5
Rising star

Typical scenarios include for

Typical scenarios include for cause value 34 is "No B-channels are available to make the selected call", do you have PRI up ? can u please attach output of "debug isdn 931" of a test call & "sh isdn st" and "sh run | s dial-peer" .

Suresh

Beginner

Hi,

Hi,

Sh isdn status shows  the below 

sh isdn status
Global ISDN Switchtype = primary-net5
ISDN Serial1/0:15 interface
        dsl 0, interface ISDN Switchtype = primary-net5
    Layer 1 Status:
        ACTIVE
    Layer 2 Status:
        TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED
Thanks

VIP Mentor

Please describe the full call

Please describe the full call flow.

CUCM---sip--GW--PRI---PSTN or

CUCM--->h323---GW---PI--PSTN

Can you also send a

debug isdn q931

Please rate all useful posts
Beginner

Hi,

Hi,

CUCM--->h323---GW---PRI--PSTN .

The problem was at provider side . 

" PRI is up and no channels available ". What does it mean 

Thanks

Highlighted

Re: Hi,

Did you get your reply , I am also facing similar issues

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