Call Forward All is not working

[RaushanKumarSingh75308]

one user enable CFA on his extension 2725 ( DID 207 885 2725 ) to mobile number 207 329 4879 as a 81 207 329 4879. When someone is calling only 2725 it is not working but when calling 885 2725 or 207 885 2725 in that scenario CFA to his mobile is working now

[Anthony Holloway · Accepted solution]

Is DID 207 885 2728 a typo?

Do I understand correctly then that internal calls to the extension do not call forward off net correctly, but external calls to the DID do forward off net correctly?

Are the internal users in the same site as the user who is forwarding their phone?

Would it be possible for you to confirm the Route Pattern in use to foward the call, as well as the PSTN gateway the call is attempting to go out of? Could also maybe pull call signaling logs from the CUCM and Gateway to review?

[RaushanKumarSingh75308]

sry , yes it was typo 207 885 2725 is correct one

[RaushanKumarSingh75308]

that issue is only happening for two users and it is not working internally. it is working for other user .all the users are in same site

[Anthony Holloway]

Grabbing logs would be helpful.  Could you grab logs off of CUCM and compare between working and non-working calls?

From Real Time Monitoring Tool (RTMT) collect the CallManager traces from all nodes.

Download TranslatorX to review your logs, as it's really the best tool for high level log reviewing.  Notepad++ is great for detailed analysis however.

[RaushanKumarSingh75308]

Below is the DNA form her extension to her Mobile number:





Cisco Unified Communications Manager Dialed Number Analyzer Results



Results Summary
Calling Party Information
Calling Party = 2078852725
Partition = CER-911-PT:VMPilotNumber-PT:SCA_911_PT:Scarborough-PT:Global-PT:Inter-Cluster-PT:Local-PT:SIP-TRUNK-INT_PT:LD-PT:SIP-TRK-MAINE-LOCAL_PT:SIP-TOLL_FREE_PT:SIP-TRUNK-LD_PT:Block-PT
Device CSS =
Line CSS = SCA-CSS
AAR Group Name =
AAR CSS =
Dialed Digits = 812073294879
Match Result = RouteThisPattern
Matched Pattern Information
Pattern = 8.1[2-9]XX[2-9]XXXXXX
Partition = LD-PT
Time Schedule =
Called Party Number = 12073294879
Time Zone = Etc/GMT
End Device = Local-RL
Call Classification = OffNet
InterDigit Timeout = NO
Device Override = Disabled
Outside Dial Tone = NO
Call Flow
Route Pattern :Pattern= 8.1[2-9]XX[2-9]XXXXXX
Route List :Route List Name= Local-RL
RouteGroup :RouteGroup Name= Standard Local Route Group (SCA-RG)
PreTransform Calling Party Number = 2078852725
PreTransform Called Party Number = 812073294879
Calling Party Transformations
External Phone Number Mask = Default
Calling Party Mask =
Prefix =
Calling Party Number = 2078852725
Called Party Transformations
Called Party Mask =
Discard Digits Instructions = PreDot
Prefix =
Called Number = 12073294879
Device :Type= H323Gateway
End Device Name = 10.201.30.32
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space =
AAR Prefix Digits =
Inbound Fast Start = Disabled
Outbound Fast Start = Disabled
Call Classification = Use System Default
Tunneled Protocol = None
Calling Party Transformations
PreTransform Calling Party Number = 2078852725
Calling Party Selection = Originator
Calling Party Presentation = Default
CallerID DN = 2078832911
Calling Party Number = 2078832911
Device :Type= SIPTrunk
End Device Name = CSC-A-CUBE1
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space = VG-Inbound-CSS
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLineId Presentation = Default
CallerID DN =
Device :Type= SIPTrunk
End Device Name = WS-A-CUBE1
PortNumber = 0
Device Status = UnKnown
AAR Group Name =
AAR Calling Search Space = VG-Inbound-CSS
AAR Prefix Digits =
Call Classification = Use System Default
Calling Party Selection = Originator
CallingLineId Presentation = Default
CallerID DN =
Alternate Matches
Partition :Name= SIP-TRUNK-LD_PT
Pattern
Pattern = 8.1[2-9]XX[2-9]XXXXXX
Pattern Type = Enterprise
Call Classification = OffNet
CallManager Device Type = AccessDevice
PatternPrecedenceLevel = PlDefault
PatternRouteClass = RouteClassDefault


NOTE: The analysis results are purely based on configurations available in the Cisco Communications Manager database. For Gateway outbound calls, call details might differ depending on the Gateway's settings.

[Anthony Holloway]

This would be good to see if the CFA policy was set to Activating Line/Device, but not if there is a specific CSS set on the DN for call forwarding. Is there?

[wkyuen.ricky1]

if calling from internal number can not be forwarded but calling from external number can, perhaps your telco doesn't accept your internal number so they reject the call. If it it the root cause, do some translation for the calling number in forwarding case.

Please try to compare the calling number in the voicegateway debug log.