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Call Forward All OFF is not working on 8851 2nd Line

Vishal Bhardwaj
Level 1
Level 1

‎04-29-2015 10:42 AM - edited ‎03-17-2019 02:51 AM

Hi,

For Cisco 8851 phone I am able to Call Forward All for 2nd Line but I don't get the option to turn it off or Forward Off. For line 1 it's completely fine but Line 2 gives the issue.

4 Firmwares have been tried but not been able to fix this issue.

Any suggestions, ideas are welcome.

 

Thanks

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5 Replies 5

kkoeper12
Level 3
Level 3

‎04-29-2015 01:06 PM

All Cisco phones only have access to change Call Forwarding on the first line. To change/turn on/turn off Call Forwarding on the 2nd/3rd/4th/etc lines you must go to the GUI. Either administrator GUI or give the user access to the end user GUI.