04-05-2013 07:32 AM - edited 03-16-2019 04:38 PM
I have a user (We'll call her "Linda") that forwards her calls to her assistant during the day. In the event her assistant does not answer the phone when it is forwarded to her, the call goes to Linda's voicemail. Linda wants the call to go to her assistant and if the assistant doesn't answer she wants the call to go to the assistants voicemail. Is there a way to set this up so that when Linda forwards her calls it also includes voicmail?
Thanks
Josh
Solved! Go to Solution.
04-05-2013 07:40 AM
Hi Joshua,
Check out the following setting under Advanced > Conversations:
HTH,
Chris
04-05-2013 07:40 AM
Hi Joshua,
Check out the following setting under Advanced > Conversations:
HTH,
Chris
04-05-2013 07:41 AM
Hi Josh,
You can have a look into this "System-wide" setting which is available in Unity Connection 7.x & later ;
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your overall setup, but it does allow
for users to Forward to their personal VM at times and to achieve your secondary requirement as well
Cheers!
Rob
PS:+5 to my friend Chris for trumping me here. Nice to see you back Chris
"Hours are like diamonds, don't let them waste
Time waits for no one, no favors has he"
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