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Call Forward and Voicemail

Joshua Engels
Beginner
Beginner

I have a user (We'll call her "Linda") that forwards her calls to her assistant during the day.  In the event her assistant does not answer the phone when it is forwarded to her, the call goes to Linda's voicemail.  Linda wants the call to go to her assistant and if the assistant doesn't answer she wants the call to go to the assistants voicemail.  Is there a way to set this up so that when Linda forwards her calls it also includes voicmail?

Thanks

Josh         

1 Accepted Solution

Accepted Solutions

clileikis
Rising star
Rising star

Hi Joshua,

Check out the following setting under Advanced > Conversations:

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

When this check box is checked, Cisco Unity Connection uses the last redirecting number for routing incoming calls.

Default setting: Check box not checked.


HTH,

Chris

View solution in original post

2 Replies 2

clileikis
Rising star
Rising star

Hi Joshua,

Check out the following setting under Advanced > Conversations:

Use Last (Rather than First) Redirecting Number for Routing Incoming Call

When this check box is checked, Cisco Unity Connection uses the last redirecting number for routing incoming calls.

Default setting: Check box not checked.


HTH,

Chris

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Josh,

You can have a look into this "System-wide" setting which is available in Unity Connection 7.x & later ;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**

You would need to think about what impact this might have on your overall setup, but it does allow

for users to Forward to their personal VM at times and to achieve your secondary requirement as well

Cheers!

Rob

PS:+5 to my friend Chris for trumping me here. Nice to see you back Chris

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