Call Forward Call manager

[Laurel McDargh]

In Call Manager, I set a phone to forward to another phone. However, when I test it, it is not forwarding. Is there a service that might need restarted or are there some more basic elements I might need to check?

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[Jaime Valencia]

No, thats it. Make sure the change shows in CCMadmin, and also that replication is working fine

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[Chris Deren]

In addition ensure the forwarding CSSes are setup properly with access to the forwarded destination.

Chris

[Gordon Ross]

In addition to Jamie & Chris' answers, check that you're setting the right CallForward!

GTG

Please rate all helpful posts.

[Carlo Poggiarelli]

In addition to what Jaime, Chris and Gordon suggested, check the calling search space activation policy value which by default is with configured css

HTH

Regards

Carlo

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[Nishant Savalia]

Apart from what all the genious suggested, check by dialing the same number from the same phone who is forwarding.

Also what error you are getting while call fails?

Are you trying to forward the call internally or to external destination?

Regards,
Nishant Savalia

[mohamed helmy]

Hello Laurel,

Also please check if this extension used in a hunt group, cause it won't work

Regards,
Mohamed Helmy

[Laurel McDargh]

When I went into work I could see that the extension is actually forwarding, but it returns to the forwarded phone'a voicemail which we don't want. We would like it so that callers can leave a message on the extension where the phone is forwarded. But I don't know if that is an option. CSS is set correctly. Is there something in Unity that might take care of the issue? I am not getting any errors

Thank you for all responses!!

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[Stefan Walter]

Hi Laurel,

is it a unity connection installation ?

Are the unity connection configure via SIP or SCCP ?

If SIP is configure look into the SIP Trunk

Thanks,

Stefan

[Rob Huffman]

Hi Laurel,

+5 to all my friends here

You can have a look into this "System-wide" setting which is available in Unity Connection 7.x & later ;

Via

Cisco Unity Connection Administration

Advanced (towards the bottom of the page)

Conversation Configuration

**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**

You would need to think about what impact this might have on your overall setup, but it does allow

for users to Forward to their personal VM at times and to achieve your secondary requirement as well

Cheers!

Rob

"May your heart always be joyful
And may your song always be sung
May you stay forever young " 

- Dylan