Hi Louise,
In the default Unity Connection configuration the CLID that is passed to Connection
with your phone on Call Forward will be your extension not the "forwarded to" extension
and this is why you see this behavior
You can have a look into this "System-wide" setting which is available in Unity Connection 7.x and later
which would change the behavior to make fowarded calls route to the "forwarded to" extension, and
they would receive the voicemail.
This is done
Via
Cisco Unity Connection Administration
Advanced (towards the bottom of the page)
Conversation Configuration
**Use Last (Rather than First) Redirecting Number for Routing Incoming Call**
You would need to think about what impact this might have on your overall setup, but it would allow
calls that route from your extension via forward to end up in the "forwarded" mailbox.
Cheers!
Rob
"Celebration it's around us, every nations, all around us.
Singin' forever young, singin' songs underneath that sun" - K'naan
