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Call Forward to Mobile from Hunt Group

acharyr123
Level 3
Level 3

Hi,

I have IT service desk for what Hunt-Group is ceated with 4 IP Phone in that Hunt-Group. I want, if no one from that Hunt picks up the phone it should go to a Cell Phone no.

Is this possible?? If so kindly advice.

15 Replies 15

Clive,

it is possible. 

what you are talking about is 'overflow' so no one pickups up on the original huntgroup, or is logged in, and thus the call needs to go somewhere else.

So in CUCM 10.x or 11 you can either decided to Queue in a huntpilot or not. whatever you choose you can forward and unanswered call to another destination. you could divert it to for instance to a mobile number or another huntgroup, or a translation pattern.

but its definitely possible.,

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