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f-vanryckeghem
Beginner

Call forward to same DN

Hello,

I have a room with  two  phones,  both  phones have the same number ( shared line).

when a takes a call on one phone how can  we on a simple way  transfer the call on the other ?  Call park solution is excluded because  it will be too complex for the customer (  users are not aware of thos phones features).

Other point,  some phones are not XML,  6901 phones are installed, so  we cannot use softkeys.

Regards

Frederic

1 REPLY 1
iptuser55
Frequent Contributor

How about a hunt group?

  • Remove the DN from the phone and re-use it as a hunt grp pilot
  • Create two new DN and assign each one to the phone
  • Assign the two DN`s to the Hunt group
  • Config Hunt group as Broadcast

  1. Call Hunt DN - both phones ring
  2. Answer call on Phone A
  3. Transfer to Phone B directly-

Or - not sure- transfer back to the Pilot -Neater if it works - should ring second DN-may need to set the busy trigger to one on each phone so the call back to the Hunt Grp does not ring on the phone you originally answered the call on

OR- can a share line work using the hold button and the second phone resumes the call- Not used the 6901 devices  before so do not know how they work

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