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Call Forward to SpeedDial (Button) / Navigation Button

Our Customer would like to have the possibility to Call Forward with the SpeedDial (AbbrDial) on 88XX / 78XX phones.

On that specific cases the user hasn't Jabber. They only use Hardphone 8845 / no possibility to add modules without change the phone. There are also more than 9 Speed Dial that should be available (ELM doens't help). 

 

Findings:

The interresting thing is:

1. In an active call we have the possibility to Call Transfer > then AbbrDial to choose a Code/index from the AbbrDial list (unfortunatelly you can see the AbbrDial List, you have to know it ;) ) .

2. With call forward, you press call forward all > choose one SD Button > forward is done, perfect (work as espected). 

3. With call forward, you press call forward all > the AbbrDial is grayed out. With that we have just the possibility to input a number or choose one from the history with the navigation pad. 

4. When you make a new call.. you can just press the navigation pad down > it will pull up the speed dial list / with AbbrDial codes/index > choose one from the list > Dial . 

 

Thinking about: 

Is there a possibility to make a call forward with. Call forward all > then press navigation pad down > it should pull the speed dial list > then should be able to choose the number from the speed dial list. 

 

Questions :

Is there a good user friendly way to make call forward using the AbbrDial / Speeddial (without hardbutton) , or maybe add speeddial as a service?

 

I found similar questions / problems but no solution for that problem:

https://community.cisco.com/t5/ip-telephony-and-phones/the-difference-between-abbreviated-speed-dials-and-speed-dials/td-p/1064260

https://community.cisco.com/t5/ip-telephony-and-phones/offhook-abbrdial-how/td-p/611754

https://community.cisco.com/t5/ip-telephony-and-phones/how-to-transfer-using-abbrdial-numbers/td-p/1725998 (9971?)

https://community.cisco.com/t5/ip-telephony-and-phones/8861-navigation-button/m-p/3907621#M381683

 

Thx, kind Regards

Thiago

 

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